Permanent Supportive Housing (PSH) Case Manager

Location: Los Angeles, California

Salary:$25.48/hr

PLEASE INCLUDE A COVER LETTER WITH YOUR APPLICATION.

ORGANIZATION OVERVIEW

Founded in 2004, Brilliant Corners provides innovative housing and housing-related services to those transitioning from or at risk of homelessness or institutionalization. We develop, own and manage multi-family supportive housing and licensed residential care homes. Additionally, we implement a broad array of scattered-site, one-on-one supportive housing, and clinical case management programs through partnerships with developmental services, homeless services, veterans’ services and health care sectors.

In short, we do good work.

We have offices statewide with a staff of passionate people. While we are growing rapidly, we are also selective: we’re seeking inspired, talented people who want to be part of a team affecting profound change and who have fun doing it.

DEPARTMENT SUMMARY

The Case Management Department at Brilliant Corners includes both Permanent Supportive Housing and Rapid Rehousing programs and is supported by Housing for Health (HFH) at the Los Angeles County Department of Health Services (DHS). The Permanent Supportive Housing program was designed to serve individuals experiencing homelessness who have a chronic illness or physical disability, and/or are high utilizers of DHS services. The goal is to transition individuals out of homelessness and into permanent housing, in order to obtain stability in all areas of their lives.

POSITION SUMMARY

The Permanent Supportive Housing Case Manager will provide intensive case management services to a caseload of up to 20 homeless individuals who are eligible for permanent supportive housing through Housing for Health. The Case Manager will assist clients to achieve and maintain health, mental health, and housing stability. The Case Manager plays a critical role in supporting clients to thrive in their new homes through a client-centered and “whatever it takes” approach to services.

POSITION RESPONSIBILITIES

• Accept, screen, and process referrals from DHS and other HFH partners.
• Conduct outreach and engagement in the community in order to locate referrals once they have been assigned by DHS.
• Conduct assessments and re-assessments, including a comprehensive psychosocial assessment, in order to determine clients’ eligibility for the program and evaluate clients’ needs and strengths.
• Develop and implement individualized case management services plans that ensure housing stability and identify short and long-term goals.
• Provide support throughout the housing process including but not limited to temporary housing placement, unit identification, application submissions, lease signing, and ongoing housing retention.
• Provide education to clients on tenant rights and responsibilities, eviction prevention counseling and advocacy.
• Provide linkage to community resources, benefits, and services which may include physical and mental health, substance use treatment, education/vocational programs, employment services, health insurance, disability benefits, and other sources of financial assistance.
• Meet with clients frequently and regularly in the home, community, and office and accompany clients to appointments as needed.
• Provide crisis intervention and ensure that clients have access to the 24/7 case management crisis line.
• Provide life skills education and assistance, including budgeting, apartment upkeep, stress management, conflict resolution, etc.
• Provide transportation assistance, including transportation via personal vehicle.
• Participate in case conferences to review clients’ progress and address any challenges.
• Collaborate and communicate with HFH partners on a regular basis.
• Build and maintain partnerships with community organizations, service providers, public entities, and landlords to ensure that clients have access to comprehensive services.
• Maintain updated and accurate client files and documentation.
• Participate in staff meetings and other agency events as requested.

Requirements

PROFESSIONAL EXPERIENCE

• 1 year experience working with homeless population and a Bachelor’s Degree in Social Work, Psychology, Sociology or a related field OR at least 2 years of experience providing direct mental health and/or intensive case management services
• Experience working with individuals who have a mental illness, chronic health issue, and/or substance use disorder OR
• Experience working with individuals affected by the criminal justice system preferred.

KNOWLEDGE, SKILLS, AND ABILITY

• Strong interpersonal and client engagement skills
• Excellent verbal and written communication skills
• Flexibility regarding scheduling and prioritizing of tasks
• Willingness to travel and spend significant time in the field
• Able to transport clients in your vehicle
• Basic computer knowledge (MS Word and Excel required)
• Familiarity with evidence-based interventions including Harm Reduction, Trauma Informed Care, Motivational Interviewing
• Ability to work independently and utilize critical thinking skills in decision-making situations
• Good organizational and record-keeping skills
• Possession of a valid, clean California driver’s license and a personal insured vehicle are required
• Bilingual in English/Spanish preferred, not required

Core Competencies:

Approachability: Is easy to approach and talk to; spend the extra effort to put others at ease; can be warm, pleasant and gracious; is sensitive to and patient with the interpersonal anxieties of others; builds rapport well; is a good listener; is an early knower, getting informal and incomplete information in time to do something about it.

Conflict Management: Steps up to conflicts, seeing them as opportunities; reads situations quickly; good at focused listening; can hammer out tough agreements and settle disputes equitably; can find common ground and get cooperation with minimum noise.

Strategic Ability: Sees ahead clearly, can anticipate future consequences and trends accurately; has broad knowledge and perspective; is future oriented; can articulately paint credible pictures and visions of possibilities and likelihoods, can create competitive and breakthrough strategies and plans.

Organizational Values

Humanity: Putting people first: We are committed to meeting people where they’re at, honoring their dignity, diversity, and experience. 

Community: Building a better future: Sustainable housing solutions are fostered through partnership, collaboration, and human connection. 

Ingenuity: Innovating for transformation: Systems-change requires relentless determination, thinking outside the box and challenging the status quo. 

Salary for this position is $25.48 an hour.

Brilliant Corners does not discriminate on the basis of race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status, in any of its activities or operations. These activities include, but are not limited to, hiring, and firing of staff, selection of volunteers and vendors, and provision of services. We are committed to providing an inclusive and welcoming environment for all members of our staff, clients, volunteers, subcontractors, vendors, and clients.

Benefits

Why work for Brilliant Corners?

Financial & Retirement

• Competitive Salary
• Retirement Plan with 5% match
• Employee Referral Bonus

Vacation & Time off

• Generous Vacation Policy
• Long List of Paid Holidays
• Paid Sick Time

Health Insurance

• Medical Insurance – 100% Covered
• Dental/Vision/Disability Insurance
• Flexible Spending Account

Professional Support

• Job Training
• Professional Development
• Employee Assistance Program

Other Perks & Discounts

• Company Social Events
• Wellness Initiatives
• Gym Membership Discounts