Patient Intake & Care Specialist

Palo Alto Mind Body is a compassionate and innovative mental wellness practice serving the Bay Area. Our team believes that mental and physical health are strongly intertwined, and our patients will realize their highest level of wellness when they achieve both. Our patients' care is our top priority, and we go above and beyond to make sure we provide the highest quality care.

We are looking for a detail-oriented and dedicated individual to join our team in Palo Alto, CA as a Clinical Coordinator.

The Clinical Coordinator will play a crucial role in supporting the clinical staff and ensuring the smooth operation of our clinic.

For more information on Palo Alto Mind Body, please visit www.paloaltomindbody.com

Responsibilities:

• Coordinate patient care, including scheduling appointments, managing intake forms, and providing support to the clinical staff
• Ensure efficient and accurate handling of patient documentation and medical records
• Answer patient inquiries and provide excellent customer service
• Carefully and patiently listen to each patient and present treatment options
• Manage the clinic's scheduling system and maintain an organized appointment calendar
• Participate in meetings and trainings as required
• Maintain a clean and organized clinical environment

Requirements

• Interest in learning about the Interventional treatments Palo Alto Mind Body offers
• Strong organizational and time management skills
• Ability to multi task
• Excellent verbal and written communication skills
• Proficiency in using electronic medical record (EMR) systems
• Ability to handle sensitive and confidential information with professionalism and discretion
• Great attention to detail and accuracy
• Ability to work independently and collaboratively as part of a team
• Flexibility to adapt to changing clinic needs and priorities
• Knowledge of medical terminology and healthcare processes is preferred
• 2 years of experience in a clinical setting or medical office is preferred

We have high expectations and hold each team member to high standards.

Benefits

• Supportive, collaborative environment
• Full-time, in-person position
• Primary hours at the clinic are 09:00am – 7:00pm M-F; actual shift/work schedules may vary based on patient scheduling
• Compensation: Starting at $25 per hour
• Excellent benefits available: medical, dental, vision, 401k, PTO
• Helpful and supportive coworkers