Part-Time Response Vehicle Operator

Location: San Francisco, CA, United States

Expected pay rate: 31.00 USD Per Hour

Schedule: 3-4 days per week, 8 hours per day, Must be flexible to work 1 weekend day

Assignment length: Contract

Royalty Staffing is helping an on-demand, autonomous ride-hailing company find a Response Vehicle Operator to join its team. You will ensure safety, support vehicle recovery efforts in-field, complete vehicle checklists, communicate through radio and mobile applications, and represent the brand as an ambassador to the riding public.

In this role, you will assist and interact cross-functionally to ensure a safe environment for riders when help is needed in-field.

We are looking for operators who are disciplined, team players, detail-oriented, focused, great customer service communicators, and believe in doing whatever it takes to safely accomplish the mission and make it a great experience for its riders. Beyond expertise in customer service execution, this role requires exceptional empathy, patience, and a relationship-oriented mindset.

You will have the opportunity to learn vehicle and personnel operations. You will have a front-row seat to the operational complexities of realizing autonomous mobility on public roads and the chance to contribute to the future.

Available Shifts:
Day: 8:30AM-4:00PM
Night: 4:30PM-12:00AM
Hours are subject to change based on business needs

As a Response Vehicle Operator, you will:

• Support Fleet Response daily operations in-field.
• Drive up to 8 hours a day with a priority on safety.
• Directly communicate with the riders and assist them into the shuttle.
• Utilize mobile applications to accurately report activities.
• Provide in-person rider support during fleet response and recovery situations.
• Provide accurate written and oral feedback to the teams.
• Conduct daily basic vehicle preventative maintenance checks.
• Ensure the readiness and cleanliness of vehicles, equipment, and the workplace.
• Collaborate with cross-functional teams to provide efficient and effective in-person assistance to the riders.
• Assist with any documentation related to vehicle recovery, internally and with first responders.

#ZR

Requirements

Requirements

Excellent driving history with no criminal history

Exceptional verbal communication and active listening skills

Experience in high-stress situations, including knowledge of de-escalation techniques

Fast-paced work environment experience

Possess a customer service mindset and helpfulness

Must be able to:

Use radio communication systems

Use mobile applications

Sit in a vehicle for long hours

Travel to different company sites for training

Listen effectively, follow instructions and act promptly given instructions via radio communications

Drive a vehicle in heavy traffic, assertively

Follow navigation instructions exactly per in-vehicle systems

Follow processes exactly as outlined and take initiative to execute

Nice to Have:

• Previous experience in any of the following:
• Military, first responder, and/or transportation, RiderShare, or roadside
• Bilingual skills