Operations Coordinator

One of California’s leading educational service providers, FLEX College Prep, is seeking an Operations Coordinator  to service our diverse client base by  supporting academic and counseling programs and center operations. This position will report directly to FLEX’s Operations Supervisor. Training is provided.

What you’ll do:

• Work closely with team members to set and/or implement policies, procedures, and systems and to follow through with implementation
• Coordinate and maintain center operations by welcoming center guests, maintaining student files and gradebooks, ordering supplies, and cleaning
• Monitor day-to-day operations, while tracking and reporting on program performance and recommending actionable improvements as necessary
• Communicate with current and potential clients regarding inquiries, concerns, and requests via phone, email, and in person
• Communicate customer issues with operations team and devise ways of improving the customer experience, including resolving problems and complaints
• Support marketing and business development by attending and participating in FLEX webinars, seminars, and other events.

Where you’ll do it:

• Northern California: FLEX Fremont

Requirements

What we're looking for:

• Bachelor’s degree
• 1 or more years of previous operations and project management experience
• Proficient in G-Suite and communication and collaboration tools such as Zoom and Basecamp
• Strong problem-solving and analytical skills
• Strong verbal and written communication skills with clients and colleagues
• Proven interpersonal communication and organizing skills to coordinate program activities
• Ability to develop and implement operational procedures and policies
• Deadline and detail-oriented
• Availability to work Tuesday to Friday 11:00 am - 8:00 pm and Saturday 8:00 am -5:00 pm

What we’d love but don’t need:

• Familiarity with the college admissions process
• Fluent in Mandarin or Korean

Benefits

What we’re excited to give you:

• Competitive salary: $20 - $22.50 per hour
• Opportunities for rapid growth and merit-based promotion
• 3 weeks paid time off
• Paid company holidays
• 401(k) retirement savings plan
• Subsidized medical, dental and vision insurance
• Discounts for FLEX services
• Free food.  Getting out of bed can be hard - coffee’s on us!