Operations Chief of Staff

Company Description:

TEAM Risk Management Strategies (www.teamemployer.com) is the national leader in the outsourced household employment market. Founded in 2003, we provide payroll, outsourced human resources, and risk management solutions, enabling individuals to choose and effectively manage their own in-home service providers. Beyond payroll and risk management, we specialize in fanatical customer service and partner with many of the nation’s largest blue-chip banks and financial institutions. 

We are a high-performing team pursuing aggressive growth targets.  We’re proud of our 93% client NPS, 15% organic revenue CAGR, and 99% revenue retention. We like to win, but we also have fun doing it: we have a close-knit family culture and keep things light with our regular team celebrations, games, and events. TEAM is also recognized as a winner of the San Diego Top Workplace award in 2022 and 2023.

Role Summary:

TEAM is looking for an Operations Chief of Staff who will be responsible for improving operational processes across a variety of client-facing functions, including Payroll, Client Service, and Employee Relations. You will report directly to the COO and work closely with the Director of Client Operations, CCO, and VP of Private Family Services to advance high-impact initiatives.

What you’ll do: 

•  Gain a deep understanding of our client-facing functions and how they operate on a day to day basis - you should learn their processes such that you could fill in if somebody is out of office

• Identify opportunities to improve operational processes, drive efficiency, and improve client-service across client-facing functions
• Build standard
• Develop implementation plans for process improvements, including timelines, training plans, and any associated documentation needed for change management
• Facilitate training sessions to train team members on the process changes
• Partner with our technical team to build reporting mechanisms to monitor the process changes to ensure new process is being followed
• Partner with our Product team to build technological solutions when necessary

Requirements

What you’ll need to know/have:

• Extremely high accountability, organization, and project management skills

• Ability to learn quickly on the job; this is a role that will touch many teams and we expect that you’ll pick things up quickly

• Analytical orientation and experience analyzing data to solve problems

• Experience delivering fanatical customer service and ability to interface with top-level executives at banks and financial services institutions

• Operational focus; eye for process improvement and ability to run through walls to get things done

• Strong interpersonal skills; ability to quickly build trusted relationships within the team and senior stakeholders

• Bachelor’s degree with strong academic performance and demonstrated leadership

• 2+ years of experience in consulting, finance, project management, operations management, or a similar role

Benefits

Company-sponsored medical, dental and vision plan for employees and their dependents, 401(k) with employer match, wellness program, learning development program, life insurance, long-term disability coverage, charitable contribution matching, volunteer time off and employee assistance program. In addition to accrued vacation time and sick time, TEAM recognizes 12 paid federal holidays. We also offer our team members the option of alternative work schedules. For team members based out of the San Diego office, we provide daily catered meals, weekly massages, onsite fitness center, a fully stocked pantry, happy hours, free parking and much more.

 This role is based in California. The California salary range for this position is $80,000 - $120,000. Compensation is based on several factors including but not limited to the applicant’s skills, work experience, knowledge, abilities, education, etc.  For additional information, please visit https://www.teamemployer.com/careers.

Note:

TEAM Risk Management Strategies, LLC is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation, or any other protected characteristic under local, state, or federal law.