Online Chat Agent
Anderson Burton
N/Acalifornia
Job Details
Full-time
Full Job Description
We are looking for a motivated and customer-focused Online Live Chat Agent to join our team remotely. In this role, you will be the first point of contact for our customers, providing exceptional support and assistance through live chat. You will address customer inquiries, resolve issues, and ensure that every customer has a positive experience with our company. This is an excellent opportunity for someone who thrives in a fast-paced environment and enjoys helping others.
Requirements
Issue Resolution: Assist customers in resolving issues related to orders, payments, shipping, and product usage by troubleshooting and offering effective solutions.
Product Knowledge: Maintain a thorough understanding of Sol Shine's products and services to offer informed and relevant advice to customers.
Multitasking: Manage multiple chat conversations simultaneously while maintaining high levels of customer satisfaction.
Customer Support: Respond promptly and professionally to customer inquiries via live chat, providing accurate information about products, services, and company policies.
Benefits
Comprehensive health benefits to keep you and your family well-protected.
Generous PTO policy, including vacation days, personal days, and holidays to maintain a healthy work-life balance.
Access to training programs, workshops, and opportunities for career growth and skill development.