Night Operations Manager - Bilingual

Join City Wide Facility Solutions in Southwest Los Angles as a Night Operations Manager and oversee the nightly execution of janitorial services across multiple sites and recruitment of new vendors and contractors. This role is perfect for those with a background in janitorial operations, who excel in ensuring compliance and maintaining high standards of cleanliness and client satisfaction.

Why Join City Wide?

• Critical Leadership Role: Directly influence our operational success by managing and ensuring compliance with janitorial contracts during the night shift.
• Dynamic Work Environment: Manage a variety of sites, interacting with different teams each night, ensuring that operational standards are met consistently.
• Career Growth: With City Wide's commitment to internal promotion and professional development, your career trajectory has substantial room to advance within our organization.

Key Responsibilities:

• Contract Compliance and Quality Assurance: Ensure that all cleaning crews adhere to contractual obligations by conducting regular site inspections and audits.
• Team Coordination and Training: Direct and train night-time cleaning crews, providing them with the guidance needed to meet and exceed our service standards.
• Operational Planning and Workload Management: Help workload the building by assessing needs, scheduling tasks, and allocating staff effectively to ensure efficient operation and compliance with service standards.
• Problem Resolution: Address and resolve any issues or complaints from clients promptly, maintaining high client satisfaction.
• Operational Reporting: Maintain diligent records, including nightly recaps and compliance reports, to ensure all tasks meet our strict guidelines.
• Sourcing and Recruitment: Search and recruit new building maintenance contractors to join our approved vendor list

We Offer:

• Competitive pay, bonus and commission package, and benefits.
• Opportunities for professional growth within a supportive company culture.
• Training and development programs tailored to enhance your leadership and operational skills.

Metrics for Success:

• Conduct 1-3 inspections per account each month to ensure compliance.
• Resolve any complaints or requests from clients within 24 hours.
• Ensure all morning inspection tasks are closed within 48 hours.
• Achieve 100% on sending nightly recaps to document activities and compliance status.

Become a pivotal part of City Wide Facility Solutions by ensuring our standards are upheld every night. Apply today and step into a role where your expertise in janitorial services and commitment to excellence will be highly valued and rewarded.

Requirements

• High school diploma required or equivalent experience in commercial janitorial services industry.
• Three years of prior experience in management; coaching, motivating, developing, and leading a team in multi-unit or locations.
• Proven experience in janitorial supervision, with a strong focus on quality control.
• Excellent leadership and time management skills.
• Familiarity with cleaning equipment and technologies.
• Ability to work independently and make informed decisions.
• Bilingual abilities are advantageous but not required.
• Strong planning, organization skills, and attention to detail.
• Excellent communication and interpersonal skills.
• Must be innovative and strive for continuous process improvement.
• MS Office, Internet skills required

We believe character and attitude is a much more effective indicator of success in this role than any kind of prior experience. If you are trustworthy, energetic, and detail-oriented, we would love to have you join us in building our team together.

Bilingual in Spanish is a must, and previous experience managing contractors / vendors are helpful.

Benefits

• Paid Training
• Car Allowance
• Company cell phone
• Dental & Vision options
• Life Insurance
• Health Insurance
• Paid Vacation Accrual