Membership Advisor

Location: Hybrid or Remote in San Francisco Bay Area

Position Type: Full-Time

Pay Range: $25.00 - $30.00/hr

Primary Office: 1111 California St, San Francisco, CA, 94108

JOB SUMMARY

The Masons of California are looking to hire a Freemason as a Membership Advisor to support prospective members interested in joining California Freemasonry.

The Membership Advisor (MA) serves as a resource to lodges and prospective qualified members interested in joining Freemasonry in California. The MA acts as a liaison between prospective qualified members and lodges across the state of California.

The MA will coordinate the relationship between the prospective member and a lodge from the prospect’s first inquiry, through the application process and, if the prospect proves to be qualified and is elected by a lodge, into joining the fraternity.

This position reports to the Manager of Membership and Lodge Development and is 80% remote.

JOB CULTURE

The Masons of California are committed to a culture of leadership.  Our culture is to provide superior service to the members, residents, and staff through a sound and progressive model of service/care which aligns our mission, vision, and operations.  We demonstrate excellence in core services, and we understand the actual value of time, budgets, safety, and satisfaction.  We are dedicated to disciplined innovation while creating a culture of continuous quality improvement - we are a learning organization.  We are committed to sharing our knowledge and being an organization that naturally attracts the best and brightest talent.  We can perform essential functions and measurable behaviors while being team-oriented, caring, and honest.

KEY RESPONSIBILITIES

• Commitment to ensuring that interested and qualified prospective members are connected to a lodge for further assessment and potential membership
• Understand and communicate the membership and qualification process for joining a Masonic lodge in California
• Serve as an ambassador, exemplifying the values and culture of the Masons of California to the public and within the Masonic fraternity
• Provide support and serve as a resource of information to both staff and prospective members
• Maintain, update and report on the prospective member database
• Be an effective communicator with prospective members, current members, and staff
• Follow through on processes and communications
• Ensure qualified prospective members are referred to lodges and have the opportunity to apply for membership and, if elected, receive their initiation
• Perform such other duties as may be necessary

Requirements

SKILLS, ABILITIES, AND EXPERIENCE

• 1-3 years of experience in sales and /or customer service
• Bilingual preferred; ability to effectively communicate in Spanish
• This position is remote in the Pacific Standard Time zone of the United States
• Support a positive team environment with a friendly and can-do attitude
• Ability to use and understand Microsoft Outlook, Word, Excel, and Teams
• Strong verbal and written communication skills; excellent listening skills; ability to communicate with people comfortably and effectively
• Strong project management skills
• Excellent organizational and problem-solving skills
• Strong detail orientation: ability to set priorities, multi-task, and meet deadlines
• Strong ability to track actions and follow through on processes
• At least one year of current membership in a recognized Masonic lodge
• Customer or guest services experience is desirable

Benefits

At Grand Lodge, we are looking for team members who would like to combine their passion for helping people, good communication skills, decision-making skills, and great ethical standards with the opportunities to advance your career. In return for your skills, you will be offered:

• A work environment focused on teamwork and support
• Excellent health, wage replacement and other benefits for you and your family’s well-being
• A generous contribution to a 401K plan whether or not you participate, and an additional contribution from the company when you participate in the plan
• Investment in your growth through Tuition Reimbursement
• Paid time off