Medical Staff Office Program Manager

The Medical Staff Office Program Manager is responsible for carrying out a wide variety of activities to facilitate the optimized performance of the medical division. Reporting directly to the Chief Medical Officer, the duties of the Medical Division Program Manager include project management, data visualization analysis, coordination and facilitation of key medical team accountabilities.

Tiburcio Vasquez Health Center is a non-profit community health center that is dedicated to promoting the health and well-being of our community by providing accessible, high quality care by integrating primary care, dental care, WIC support, mental health counseling, community health education and more.

Compensation: $32.55 - $42.79 per hour, depending on experience.

TVHC offers compensation ranges that are determined by a thorough market-based analysis and are fully disclosed in accordance with California law. The pay for a selected candidate is determined by a variety of factors to ensure fair and equitable compensation. These factors include the candidate's experience, education, skills, training, licensure, certifications, and the specific scope of the role. We are committed to providing a competitive compensation package that extends beyond base salary, designed to support the health, wealth, and career development of our employees.

Responsibilities:

• Works with the clinic scheduling manager, medical directors and the CMO to automate, optimize and oversee schedules for all medical providers; making changes, as needed, to accommodate vacancies (open positions, vacations, etc.) to ensure provider coverage at clinics. Facilitate provider Vacation/PTO requests. Utilizes data and technology to optimize the process.
• Facilitates both the Ongoing Professional Practice (OPPE) and Focused Professional Practice Evaluation (FPPE) process and Peer Review Committee. Coordinates and integrates with credentialing, compliance and risk management.
• Act as a liaison with HR, Credentialing, and Operations to lead a seamless recruitment and onboarding process for medical division team members, fostering an exceptional experience for new hires.
• Serve as a point of contact across departments to ensure completion of key operational tasks for the medical team, providing “concierge” support as necessary.
• Facilitates and coordinates medical staff meetings and committees. Partners with department and committee chairs to construct agendas, prepare presentations, develop meeting minutes, and deploy meeting communications across teams.
• Serves as project manager on key strategic and operational initiatives in the Office of the CMO.
• Performs data visualization and analysis of KPIs for the division. Deploys a cadence of regular reporting from the level of the individual to the department.
• Collaborates with the CMO in the development of presentations and reports to the Board, our Medical Services Organization, Payers, and the community.
• Performs other related duties as may be assigned by the CMO, and/or Chief Executive Officer.
• Performs all duties and responsibilities in compliance with TVHC’s Service Excellence Standards.

Requirements

• Bachelor’s degree required in Healthcare Administration, Business Administration, Public Health, or a related field.
• 4+ years of relevant experience in healthcare administration and project management, with a proven track record of managing complex projects and initiatives.
• Well-developed verbal and written communication skills in English required.

Qualifications:

• Able to communicate with appropriately and effectively, and develop trusting relationships with provider, leadership, and staff. Demonstrates flexibility in regard to job duties and assignments and be open and willing to engage in change and innovation.
• Ability to travel to various clinics/sites, as required.
• Ability to work well under pressure and multi-task with minimal supervision.
• Understands the importance of maintaining confidentiality; able to maintain strict confidentiality standards.
• Demonstrate a high degree of tact and diplomacy.
• Strong technology-first to utilizing platforms to maintain departmental efficiencies.
• Ability to build and deploy data reports with operational KPIs
• Proficiency with Tableau and/or Power BI preferred
• Mastery of Microsoft Word, Excel, and PowerPoint for efficient documentation, analysis, and presentations.

Benefits

We offer excellent benefits including: medical (100% paid co-payments, premiums, etc.), dental, vision (including dependent and domestic partner coverage), generous paid leave benefits including holidays, Flexible Spending Accounts, retirement plans with an Employer match, tuition reimbursement, monthly treats, pet insurance, and more.