Medical Reception Supervisor

In conjunction with, and under the direction of the Site Operations Manager, the Medical Reception Supervisor is responsible for the oversight of the Medical Reception/Appointment Department functions, Eligibility Department, and the Medical Reception Supervisor assists in the operational supervision and integration of other clinical departments a by recommending, partnering with other leads and adopting standardized policies and procedures.

This is a full-time position working 40 hours per week, typically Monday through Friday with periodic Saturday hours.

Tiburcio Vasquez Health Center is a non-profit community health center that is dedicated to promoting the health and well-being of our community by providing accessible, high-quality care by integrating primary care, dental care, WIC support, mental health counseling, community health education, and more.

Compensation: $27.88 - $29.33 per hour, depending on experience.

Responsibilities:

• Supervises all front desk staff and eligibility staff, provides training, direction, and partners with the Site Operations Manager on conducting performance evaluations for direct reports.
• Uses excellent judgment, discretion, and leadership abilities to resolve patient-related problems and/or employee conflicts.
• Manage time off requests in ADP and ensures adequate staffing at all times, and partners with other department leads as needed to coordinate coverage.
• Maintains current knowledge of all matters related to clinical operations, including (but not limited to) managed care, patient billing, confidentiality protocols, and disseminates information to staff on a regular and timely basis, providing training in these areas to newly hired staff and serving as a resource and facilitator for ongoing training to existing staff.
• Assists the Site Manager with assign workload and schedules for all front desk staff.
• Provides back-up support to Receptionist and Financial Screening Clerks as needed, to ensure efficient functioning of the department, including but not limited to performing the regular job duties of staff, as needed, during periods of staff vacation, sick leave, etc.
• Prepare patients 'daily co-payments and balances for processing to the Accounting Department, and reconciles cash drawer, according to procedures.
• Conducts and facilitates regular meetings with Reception and Financial Screening staff to provide efficient flow of information and enhance to evaluate organizational procedures and workflows.
• Assisting with internal and external audits related to registration, billing, and manage care plans.
• Maintaining an accurate office supply inventory and ordering as needed.
• Reports all patient complaints, including those resolved to Supervisors and the Compliance Department.
• Ensures that the provider schedules are entered accurately into EPIC allowing the clinic to serve our patients.
• Attends and participates in all appropriate TVHC staff meetings, work groups, etc., as directed, including external meetings as required.
• Ability to engage with staff, motivate, and create a positive environment.
• Manage all incoming mail/deliveries and process accordingly.
• Performs other duties as required and directed by supervisor

Requirements

• High school graduate or G.E.D required.
• Minimum two- years of experience working in customer service required and preferably within a clinical setting.
• Previous experience performing supervisory duties in a health care setting, or comparable equivalent strongly preferred

• Demonstrated ability to provide leadership to staff and to build the trust and respect of patients and staff.
• Bilingual in English/Spanish strongly preferred.
• Accurate and excellent attention to detail.
• Excellent verbal and written communication skills.
• Ability to work both independently and as a team member.
• Resourceful; able to learn details related to manage care, insurance, patient charges, eligibility, etc., and to find appropriate answers when not already known.
• Able to use independent judgment and discretion to resolve patient and employee complaints quickly and effectively.
• Highly ethical to preserve client confidentiality.
• Able to meet the Service Excellence Standards of TVHC, Inc.
• Ability to be proactive and take initiative, delegate, and take full responsibilities for department’s operations.
• Ability to travel to designated locations as required by supervisor.

Benefits

We offer excellent benefits including: medical (100% paid co-payments, premiums, etc.), dental, vision (including dependent and domestic partner coverage), generous paid leave benefits including holidays, Flexible Spending Accounts, retirement plans with an Employer match, tuition reimbursement, monthly treats, pet insurance, and more.