Media Integration Account Manager
Safran Passenger Innovations
Brea, california
Job Details
Full-time
Full Job Description
The Media Integration Account Manager is the focal point for their assigned accounts, collaborating closely with the airline clients and their third-party suppliers, as well as with internal suppliers (particularly in Program) to ensure the client’s expected onboard passenger experience is consistently delivered on-target, on-time, and on-budget. They are responsible for driving their assigned accounts through all aspects of the production cycle of recurring media programs. The Media Integration Account Manager – together with the Media Services Manager – will conduct regular Scorecard reviews with the airline client, identifying key areas for improvement. The Media Integration Account Manager works in a strategic capacity with the Project Managers to define best practices, provide direction for content production delivery and set the schedule for on-time deliveries. As a subject matter expert in the media production cycle they will rely on previous experience and judgment to plan and accomplish goals.
Duties and Responsibilities:
- Liaise with assigned customers and lead the execution of their monthly IFE content sets
- On a monthly basis, communicate with the Media Integration Specialists to assess and track any reported errors to ensure timely resolution
- On a quarterly basis, complete Customer Scorecards with the airline client, identifying root cause where any concerns may be flagged, and working with the Media Services Manager to design and implement solutions.
- Have a full understanding of the IFE product, supply chain, and production cycle
- Represent the company at onsite meetings, as required
- Manage customer distribution lists to communicate delivery notifications of content sets
- Manage shipping and billing PO's per customer requirements
- Responsible for completing content billing per defined company requirements
- Track incoming customer owned media storage (SD cards, etc.)
- Use company defined tools (Trello) to create monthly production schedules to ensure and track on-time content deliveries
- Have basic understanding of and adhere to MPA standards and regulations
- Engage in discussion and ideas for improvements in department tools and processes
- Communicate and report production issues that may impact delivery to Media Services Project Managers and department manager
- Advise management on solutions to resolve discrepancies
- Perform other job-related duties as assigned
Requirements
- 2-3 years of experience in account management within a B2B environment
- Familiar with a variety of concepts, practices and procedures within IFE or a related industry
- Proficient, working knowledge of Excel, and Word processing programs
Benefits
The starting pay range for this position is $65,000 to $82,000 per year however, base pay offered may vary depending on the level of the position, skills, experience, job-related knowledge, and location.