Manager, Technical Training and Quality

Company Overview

Our Pacific Aviation family creates an environment where together, we can all succeed.

Pacific Aviation provides airport passenger-handling services to the world’s finest airlines in a dozen airports across the country.

Position Objectives

As the Manager of Technical Training and Quality, you will ensure our new and current employees are set up for success during the on-the-job training phase, as well as product knowledge. This individual will assist in the creation, updating, and modification of training content, as well as instructional in-class learning and quality control.  This position will work collaboratively alignment with both the HR and Safety and Compliance departments, while also adhering to any support from operational management at each station in alignment with regulatory / IATA, FAA, State and Airport Regulations.

Candidate Qualifications

The ideal candidate for the Manger of Technical Training and Quality role flourishes in environments fostering hands-on operational learning, relationships, and mutual support. The Manager will lead by example, provides support when needed, and find satisfaction from helping individuals realize their potential and enjoy guiding employees. This individual takes pride in ensuring our team and operation holds a high standard for the quality and consistency of our brand. Strong organizational skills, adaptability to work effectively in a fast past environment, reliability, and excellent communication/team player are essential.

Requirements

• 2+3 years of administrative experience, including the proficiency in MS Office Suite
• 2-3+ years of experience in assisting with internal-evaluations/quality, and understanding of contract fulfillment  
• 2-3+ years of instructional learning, training others, and employee engagement
• Excellent leadership and personnel management abilities
• 3+ years in aviation experience, with the knowledge and understanding of Regulatory / IATA, FAA, State and Airport Regulations.
• Excellent writing and communication skills, including formal presentations/content creation, and social media engagement.  
• In Person, Monday -Friday, 40 hours / week

At Pacific Aviation/SAS we don’t just accept differences — we celebrate them and believe that a diverse team is a strong team. We thrive on our varied backgrounds and perspectives for the benefit of our employees, our services, and our community. All candidates for hire, promotion and performance are evaluated on the basis of merit alone.

Pacific Aviation is an equal opportunity employer, which means we'll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we're committed to creating an inclusive environment for all employees. During the application and onboarding process, you may be asked to share your personal characteristics and data with us. This helps us understand our applicant pool in order to make sure we are doing everything we can to attract a diverse range of people and ensure our recruitment processes are fair and inclusive.

Benefits

• $70,000 to $80,000 depending on experience.
• Medical, Dental, Vision benefits
• 401k with employer match
• Paid Time Off
• Holidays