Logistics Coordinator (EM6803-2)

Samsung SDS plays a leading role in the global logistics market with unique logistics services. With its innovative IT technology, SDS developed the integrated logistics solution called “Cello” in 2010, started its logistics business in 2012 and expanded its logistics business with Business Process Outsourcing.

As Korea’s no.1 IT service provider, Samsung SDS has completed a number of SCM/logistics consulting and system development projects for the last 30 years. Based on the extensive experience and expertise it built over the years, Samsung SDS started to provide tech-based logistics services in 2012 and has now grown into a global top-level third-party logistics company.

We are seeking a highly organized and detail-oriented Logistics Transportation Coordinator to join our team. The ideal candidate will be responsible for managing all aspects of logistics, including quoting, booking shipments, customs clearance, and coordination with internal and external stakeholders

To learn more about Samsung SDS America, Inc. please visit https://www.samsungsds.com/en/logistics/logistics.html

Responsibilities:

Quoting and Booking:

• Handle the quoting and booking of shipments.
• Secure all necessary documents for import customs clearance.

Communication and Updates:

• Keep internal customers informed about the status of each shipment.
• Ensure timely and accurate communication to stakeholders.
• Daily communication and contact with customer, carriers, internal staff to coordinate inventory, booking, pickup, tracking and proof of delivery with appropriate documentation to ensure effective operations

Support Operation:

• Book, track, and trace cargo from supplier to destination (FTL/LTL/AIR/PARCEL)
• Provide excellent customer service and troubleshoot/resolve all events from booking to delivery in a timely way
• Perform activities to meet customer satisfaction and share business information with related parties through regular contact (i.e., phone, email)
• Monitor account issues and communicate/liaison with management to implement/drive solutions
• Monitor trends and report changes to Management for action

Strategic Planning:

• Develop plans to align organizational objectives with achievable targets.
• Work towards meeting leadership expectations in terms of logistics efficiency.
• Suggest recommendations when changes are needed in current processes
• Analyze service and cost data for recommendations or actions for business improvement and customer satisfaction

Reporting & Filing:

• Generate daily, weekly, and monthly reports to provide comprehensive shipment status.
• Analyze data and provide insights to improve logistics processes.
• Maintain essential account documentation with up to date information and ensuring that it is collated and stored so as to be readily accessible
• Reporting as needed (Service failure report, claim/damage report, others)
• Accurate data entry into Cello and other systems as needed

Coordination with Service Providers:

• Coordinate with logistics service providers on vessel schedules.
• Manage documentation and ensure timely payments with the accounting department.
• Follow and update SOP/work instructions to ensure operational best practice in line with customer requirements and operational compliance

Requirements

• 2+ years of experience in FTL/LTL Dispatching or Operations or Ocean/Drayage/Freight Forwarding
• High School Diploma or GED required; Bachelor Degree preferred
• Ability to analyze service and cost data for recommendations or actions for business improvement and customer satisfaction

• Organized with ability to manage multiple projects, while paying close attention to detail
• Excellent analytical and problem solving skills; solution minded
• Great interpersonal skills, with ability to work to directly with customers
• Excellent written and oral communication skills
• Works well under pressure and has a sense of urgency
• Highly self-motivated with minimal supervision needed
• Proficient in Microsoft Office applications: Excel, PowerPoint, Word and Outlook
• Open to learning other modes of transportation as needed
• Experience with NAFTA/USMCA cross border transportation preferred

Benefits

Samsung SDSA offers a comprehensive suite of programs to support our employees:

• Top-notch medical, dental, vision and prescription coverage
• Wellness program
• Parental leave
• 401K match and savings plan
• Flexible spending accounts
• Life insurance
• Paid Holidays
• Paid Time off
• Additional benefits

Samsung SDS America supports your professional development and growth in your future career.

Your base pay is one part of our total compensation package and is determined within a range. This allows you to progress as you grow and develop within the position. The base pay range for this role is between $32.00 ~ $36.00/hr, and your base pay will depend on your skills, education, qualifications, experience, and location.

Samsung SDS America, Inc. is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, status as a protected veteran, marital status, genetic information, medical condition, or any other characteristic protected by law.