Localization Program Manager

Who are we and why should you join us?

BetterHelp is on a mission to remove the traditional barriers to therapy and make mental health care more accessible to everyone. Founded in 2013, we are now the world’s largest online therapy service – providing affordable and convenient therapy in 210 countries and over 60 languages across the globe. Our network of over 30,000 licensed therapists has helped millions of people take ownership of their mental health and change their lives forever. And we’re not stopping there – as the unmet need for mental health services continues to grow, BetterHelp is committed to being part of the solution.

As a Localization Program Manager at BetterHelp, you’ll join a diverse team of licensed clinicians, engineers, product pros, creatives, marketers, and business leaders who share a passion for expanding access to therapy. And as a mental health company, we take employee mental health just as seriously as we do our mission. We seriously invest in our team’s well-being and professional development, because we know that business and individual growth go hand-in-hand. 

At BetterHelp, you’ll carve your own path, make an immediate impact, and be challenged every day – with a supportive community behind you the whole way. 

What are we looking for?

As BetterHelp begins to expand into non-English international markets, we need someone who can help ensure the end-to-end experience is properly managed. This will involve preparing for new market launches, automating workflows, identifying translators and reviewers, implementing localization frameworks, and ensuring best practices. 

What will you do?

• Ensure we have the right tools, technology, and vendors in place to support users speaking a wide variety of languages in a large number of countries
• Prep the business for launching into new markets
• Find ways to save time and save cost in the process of supporting international markets
• Engage and build relationships with cross-functional teams and stakeholders (Marketing, Legal, Product, Engineering, etc.) to better understand their needs and automate their workflows
• Identify the right content translators and reviewers to meet the needs of the business
• Design and implement efficient and scalable end-to-end localization frameworks tailored to various products and diverse content types across BetterHelp
• Guide stakeholders across BetterHelp to ensure localization best practices are followed and drive efficient execution
• Proactively identify and streamline technical and process issues that affect localized product relevancy, quality, and functionality
• Actively seek out opportunities to optimize the global user experience and influence adoptions of optimal solutions

What will you NOT do?

• You will NOT worry about funding. We have startup DNA, but we're fully backed and funded by our parent company, Teladoc Health.
• You will NOT be confined to your "job". We believe in nurturing employees’ interests and passions – even if some of them lie outside of your core responsibilities.
• You will NOT be bogged down by office politics, egos, or bad attitudes. Only positive, pleasure-to-work-with people are allowed here!
• You will NOT get burned out. We work hard, but we also believe in maintaining sustainable work/life balance. Seriously.
• You will NOT have to wonder why you’re doing the work you’re doing. Our day-to-day operations translate into people getting the help they need.

Can I work remotely?

Yes. We operate in Pacific Time and candidates in any time zone are welcome to apply. We also ask our employees to travel to our Mountain View, CA office up to three times per year and to one company offsite to collaborate in person in order to build better working relationships and experience our in-office culture. Travel expenses will be covered and reasonable accommodations will be made for those under unique circumstances who cannot travel.

Requirements

• 5+ years of localization program management experience
• Familiarity with subscription businesses a plus
• Ability to work in the US, to travel to our Mountain View, California offices up to 4 times per year and to attend an additional company offsite.
• Startup experience a plus

Benefits

• Competitive salary & equity compensation

• Excellent health, dental, and vision coverage
• 401k benefits with employer matching contribution
• Unrivaled perks program (including free therapy, UberEats, and more)
• Remote work with regular in-person bonding experiences sponsored by the company
• Office in the heart of downtown Mountain View, a three-minute walk from Caltrain
• Commuter benefits, FSA accounts, and Employee Stock Purchase Programs
• The chance to build something that changes lives – and that people love
• Any piece of hardware or software that will make you happy and productive
• An awesome community of co-workers

The base salary range for this position is $130,000-$160,000. In addition to the base salary, this position is eligible for a performance bonus, and the extensive benefits listed here (subject to eligibility requirements): Teladoc Health Benefits 2024. Total compensation is based on several factors – including, but not limited to, type of position, location, education level, work experience, and certifications. This information is applicable to all full-time positions.

At BetterHelp we thrive on difference and individuality, and as part of the Teladoc Health family, we are proud to be an Equal Opportunity Employer. We never have and never will discriminate against any job candidate or employee due to age, race, ethnicity, religion, sex, color, national origin, gender, gender identity, sexual orientation, medical condition, marital status, parental status, disability, or Veteran status.