Licensed Hearing Aid Specialist

WHO WE ARE:  

Amplifon was founded on a simple idea: we believe that everyone deserves to hear well and live happy. Parent company to Miracle-Ear, we are the global leader in the hearing care retail industry. For 75 years Miracle-Ear has led the way in innovation and customer service, helping over 50 million people with hearing loss.

We operate over 1,500 franchised and corporately owned retail clinics across the United States and take pride in offering solutions that enhance our customer’s quality of life. And because of that, we would love people with diverse backgrounds to join our team. Our culture is built on compassion, empathy, continual development and diversity, equity, and inclusion. We are providing a space for growth and success, and our people love it.  

We have been committed to connecting customers to the world of sound around them. In partnership with the Miracle-Ear® centers through the Miracle-Ear Foundation®, we have provided over 30,000 hearing aids to more than 16,000 individuals nationwide. Join the Miracle-Ear team and help us break down barriers and give the gift of sound to communities across America.

WHO YOU ARE:  

As a Licensed Hearing Instrument Specialist, your passion for providing outstanding customer service and hearing health knowledge contributes to our high level of customer satisfaction. Your interpersonal skills and communication will be friendly, helpful, and engaging, and you will work to find the best solution for each customer’s hearing needs.  

As a trusted advisor, you know that each client is affected by hearing loss differently, so you take the time to understand the needs of everyone. From there, you will curate a solution by recommending and dispensing hearing instruments to fit their needs. Additionally, with the assistance of industry-leading technology, you will educate clients on ways to maximize the use of their devices. 

Because you value teamwork, you will partner with front office staff to identify innovative ways to consistently exceed your client’s expectations. Occasionally, we run promotions, so you will have fun creating innovative marketing tactics and community outreach content to connect with potential customers. 

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. If selected for an interview, please advise our Human Resources team if you require accommodation during the interview and assessment process and we will work with you to meet your accessibility needs.

Requirements

• Licensed Hearing Instrument Dispenser
• Knowledge of a wide range of hearing instruments for adult hearing loss
• A great hearing care professional can establish trust quickly and individualize and customize all aspects of every patient’s case
• Confidence, attentiveness, empathy, and thorough critical thinking skills will be used as you analyze the patients’ needs
• Proficient in CRM, Microsoft Office, and POS (Point of Sale) Systems 
• Excellent interpersonal customer service 
• Solution-based problem solver with the ability to make quality decisions 

Benefits

• Competitive pay structure – annual commission potential 100K+
• Work-life balance - normal business hours
• Continuous training, development, and support
• Brand recognition – we’re at the top of our industry!
• Quality Health Insurance – Medical, Dental, Vision
• Retirement Plan – 401K with employer match

• Paid Time Off, Paid Holidays Off, Flex Paid Volunteer Day