Library Associate 2 (PT) - Customer Service

Position Summary:

The Library Associate 2 is the entry level position in the Library Associate job family. Under direction from management, the Library Associate 2 performs a variety of moderately complex technical and paraprofessional duties in support of various sections/functions of the library; primarily at the circulation desk. Provides customer service to library patrons.

Essential Duties/Responsibilities:

An individual must be able to perform each essential duty and responsibility satisfactorily.

• Provides customer service by welcoming and registering patrons, issuing library cards, checking out materials and managing patron accounts

• Assists patrons with locating materials or the reference desk, using computers, or explaining procedures (checking out, logging onto the Internet, making copies, etc.)

• Checks in and processes library materials as necessary

• Accepts and processes fines, fees, or other payments

• Provides information regarding programs, events, conference rooms, etc.

• Mails library materials as necessary for patron homebound programs

• Shelves library materials

• Addresses or escalates patron conduct or safety issues to appropriate management

• Follow all legal and policy requirements related to patron privacy and custodianship of patron records.

• Other duties as assigned

Requirements

Qualifications:

An individual should possess the knowledge, skills, and abilities listed and meet the amount of education, training and/or work experience required.

• H.S. Diploma or GED

• Two years library experience preferred

• Basic knowledge of library systems and databases preferred

• Ability to work a regular schedule that may include a combination of days, evenings and weekends

• Excellent customer service skills

• Knowledge of Microsoft Office Suite

• Good communication skills, both written and verbal

• English/Spanish speaking is a plus

Physical Requirements:

• Must be able to frequently move from place to place within the location; file and retrieve books and other items on high shelves; lift, push/pull, hold/carry of items weighing up to 25 pounds and occasionally up to 35 pounds. of heavy boxes, books, and equipment; work in confined spaces; walk; bend; stoop; reach; and climb.

Benefits

Position Type : Part-time (20 hours per week), Non-Exempt

Salary - $16.00 per hour

• Retirement Plan (401k, IRA)
• Paid Time Off (Vacation, Sick & Public Holidays)