Library Associate 2

The Simi Valley Public Library is seeking a Library Associate 2. This entry-level opportunity is perfect for someone who has always wanted work in the library or even, just now considering the idea. If you have a passion for providing excellent customer service to a diverse community and providing the important services that libraries have to offer, you should consider applying.

Still not sure? Plan a visit to our library to explore. The library is more than just books! And yes, you will need to assist patrons checking their books in and out. But the library offers an array of services from programs to technology to resources and more. We look forward to reviewing your application.

Position Summary:

The Library Associate 2 is the entry level position in the Library Associate job family. Under direction from management, the Library Associate 2 performs a variety of moderately complex technical and paraprofessional duties in support of various sections/functions of the library; primarily at the circulation desk. Provides customer service to library patrons.

Essential Duties/Responsibilities:

An individual must be able to perform each essential duty and responsibility satisfactorily.

• Provides excellent customer service to a diversity of people
• Welcomes and greets customers and maintains an approachable, positive and helpful attitude throughout customer interactions
• Answers general phone inquiries and makes phone calls to customers
• Registers patrons, issues library cards, assists customers with self-checkout, and manages patron accounts
• Assists patrons with locating materials or the reference desk, using computers, or explaining procedures (checking out, logging onto the Internet, making copies, etc.)
• Processes customer holds requests
• Shelves library materials accurately and efficiently
• Accepts and processes fees
• Provides word-of-mouth promotion about library services and programs

• Addresses or escalates patron conduct or safety issues to appropriate management
• Follows all legal and policy requirements related to patron privacy and custodianship of patron records
• Other duties as assigned

Requirements

An individual should possess the knowledge, skills, and abilities listed and meet the amount of education, training and/or work experience required.

• H.S. Diploma or GED
• Basic knowledge of library systems and databases preferred
• Ability to work a regular schedule that may include a combination of days, evenings and weekends
• Excellent customer service skills
• Knowledge of Microsoft Office Suite
• Good communication skills, both written and verbal

Benefits

Hours: 25 per week

Rate: $16 per hour