Leisure Sales Manager

El Encanto, A Belmond Hotel, has been meticulously restored to capture all the romance and glamour that endeared it to both the local Santa Barbara community and visitors alike. Ninety-two quintessential, California-styled suites and bungalows, terraced grounds featuring seven-acres of gloriously landscaped gardens with sweeping views of Santa Barbara and the Pacific Ocean. Original architectural features have been lovingly restored, including the historic, trellis-lined Arbor and Lily Pond. Modern additions to the expansive outdoor zero-edge pool and a new beautifully appointed boutique spa enhance the journey for today’s luxury-seeking guest. With our vast offerings, the opportunities to craft a unique career here are endless. Join us and achieve the truly exceptional. If you’re looking to develop your skills and be part of the future of luxury, this is your moment.

We are seeking a Leisure Sales Manager to solicit and maintain luxury leisure sales business that enables the hotel to meet and/or exceed leisure transient revenue goals in rooms. This position is designed for a seasoned sales professional who has demonstrated consistently strong revenue production and who excels in the Leisure Market. The markets include: Retail, all travel agents, TMCs (Luxury Consortia) such as Virtuoso, American Express Fine Hotels & Resorts / Centurion, Signature, Ensemble, Travel Leaders, and more), wholesalers, OTA's and Tour Operators and any other accounts that may be considered appropriate.

ESSENTIAL JOB FUNCTIONS

• Support the DOSM and Revenue Director with any related reporting or supervision task needed for the resort.
• Manage relationships and reservations with clients to generate revenue to the property. Address proactively needs of each guest with agents and make the necessary efforts for a successful experience for their clients.
• Be able to clearly articulate each brand value and points of differentiation, to capture Leisure revenue and share growth. Support revenue growth through planning and execution of personal sales calls, hotel site inspections with clients, joint sales calls with Belmond executives and participation in industry events.
• Evaluate productions, agency and partner and create plans and offers to increase production.
• Utilize all Belmond technology tools and reporting. Promote segment programs (i.e. Belmond Bellini Club program) and have a high degree of familiarity with initiatives and promotions in the Leisure segment. Maintain proper and detailed records of contacts met and managed.

RESPONSIBILITIES

• The Director of Leisure Sales will represent Belmond El Encanto to the entire leisure segment.
• Perform own site visits at the property or coordinate with Belmond team members to execute site visits on your behalf.

• Your time whilst not travelling should be managed by you, however expectations are that you dedicate your full work time to the property.
• A personalized newsletter of the hotel should be sent to Luxury Travel Professionals multiple times per year (calendar to be prepared according to booking periods).
• Gather email addresses and build leisure travel database to communicate regionally.
• Each pre-approved trip or tradeshow attendance shall be followed with a report (to be submitted with the expense report).

COMPENSATION $80,000-$90,000 annual salary + bonus eligibility

Requirements

Education & Experience:

• Bachelor's degree preferred
• Minimum of 3+ years luxury leisure sales experience required preferably in a luxury resort environment.

Skills:

• Requires good communication skills, both verbal and written
• Knowledge of hotel and competitive market
• Must possess basic computational ability
• Must possess computer skills, including, but not limited to, use of Microsoft Word and Excel
• Knowledge of computer accounting programs, math skills as well as budgetary analysis capabilities required
• Excellent interpersonal and sales-related skills. Exceptional organizational and supervisory skills.

Behavioral Skills:

• Sales acumen/relationship building
• Leadership
• Interpersonal Communication
• Team Spirit
• Innovation and Creativity
• Proactivity
• Empathy
• Organization
• Sense or urgency
• Spirit of Service

Benefits

At El Encanto we pride ourselves on fostering a culture built on kindness, active listening, and genuine connections with our colleagues and guests. We offer a comprehensive range of compensation, perks and benefits including:

Medical, Dental and Vision coverage. In addition, the company pays for basic life and AD&D as well as short term disability. Team members can choose additional coverage to include voluntary life/AD&D, spouse life/AD&D, dependent life, critical care, hospital indemnity, accident and flexible spending.

The Company offers paid time off, sick pay, a 401(k) program with company matching, and an employee assistance program. Team members also enjoy free cafeteria meals and discounts on food and beverage, spa treatments, and retail boutique items.

The Discovering Belmond program offers complimentary accommodation for team members while on leisure travel outside their region at any Belmond hotel and resort. It also offers food and beverage at a discounted rate. In addition to the complimentary offerings, discounted rates are available for safaris, trains and cruises.

We strive to create an environment where our employees can thrive both personally and professionally. With a commitment to your ongoing development, you'll have the opportunity to learn and grow alongside some of the most talented individuals in the industry. Join us and be part of creating unforgettable moments for our guests, communities, and each other.

This is your moment. Apply today! 

https://careers.belmond.com

The Belmond & LVMH Family

El Encanto is proud to be part of LVMH, and the Belmond global collection of iconic hotels, trains and river cruises, all creating exceptional experiences worldwide. When you join one of our properties, you join a global family of history-rich hotels and breathtaking destinations, where our employees are at the heart of the Belmond experience.