IT Technician

At Royal Electric Company, we provide expert electrical design, construction, and service with builders, contractors and facility owners who value relationships, trust, expertise, and a commitment to each other towards achieving exceptional results.

We are able to sustain this through our linking expertise, collaboration, integrity, passion, and loyalty.  These values support our core purpose; to build great relationships, one project at a time!

We have a current opening for an IT Technician at our Sacramento, CA office.

Position Description:

The IT Technician will aid in supporting end users. Working with employees, both in person and remotely with questions and problems concerning computer systems, hardware and software.

Success in the position is achieved through the following duties & responsibilities:

• Support end user’s devices (computers and mobile devices) while on site and document via the FreshService ticketing system
• Walk employees step-by-step through the problem-solving process
• Manage users in Active Directory, Office365, and other third-party applications
• Assist with onboarding of new users to train on IT Security and Policies
• Follow up with employees to ensure satisfactory service
• Mitigate common issues by creating automated responses.
• Meet SLA metrics and report out to recommend process improvements.
• Deploy new hardware and software to employees based on their title. 

Requirements

Qualifications:

• High School Diploma/GED/Equivalent
• On path for Degree, Certificate, or similar in Information Technology and/or A+ and/or Network+ certification a plus
• 2+ Years supporting a help desk or related technical support experience.
• Valid license.
• Must be able to lift 50+ pounds often.
• Proficient with Windows 10 and Microsoft Office. 
• Active Directory and Office365 experience
• iOS devices, MDT, and FreshService experience a plus.
• Must have strong communication skills in fast paced environment.

 Salary Range:

$25.00/hour - $30.00/hour

• This is a non-exempt/hourly position

We offer competitive wages plus benefits and 401(k).

Royal is proud to be an equal opportunity workplace. Individuals seeking employment at Royal are considered without regards to age, ancestry, color, race, gender (including pregnancy, childbirth, or related medical conditions), gender identity or expression, sexual orientation, genetic information, marital status, medical condition, mental or physical disability, national origin, protected family care or medical leave status, religion, military or veteran status, or any other characteristic protected by federal, state, or local laws.

We utilize E-Verify to confirm work authorization with both the Social Security Administration and the Department of Homeland Security. E-Verify Link: http://www.uscis.gov/e-verify/employees

We promote a drug free workplace.

NOTICE: Consumer Privacy Protection Act

Accessibility: If you need an accommodation as part of the employment process please contact Human Resources at
Phone: 916.226.2100
Email: employment@royalelect.com 

Equal Opportunity Employer, including disabled and veterans.

If you want to view the EEO is the Law poster, please choose your language: English – Spanish – Arabic - Chinese

If you want to view the EEO is the Law Supplement poster, please choose your language: English – Spanish – Arabic - Chinese

If you want to view the Pay Transparency Policy Statement, please click the link: English

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Short Term & Long Term Disability
• Free Food & Snacks
• Wellness Resources