IT Technician

Dreamscape Learn, a pioneer in the realm of immersive virtual reality entertainment and learning design, is seeking an IT help desk technician to provide internal support for employees and contractors. Candidates should have a mix of technical and customer service skills and be passionate about technology and helping people. We support both Macs and PCs.

Responsibilities

• Handle Tier 1 help desk escalations through our ticketing system
• Follow up on outstanding requests and ensure timely resolution
• Create accounts and configure hardware as part of on-boarding process
• Document procedures and changes on an internal intranet
• Support audio and video equipment in conference rooms
• Manage and monitor internal assets to ensure accurate inventory records
• Support employee tool licensing and provisioning for Microsoft Online and other employee tools
• Work with 3rd Party support for projects and escalations
• Manage tasks through Zendesk
• Other duties may be added and/or assigned as needed

Requirements

• Windows 10, 11, Mac OS X
• Office 365
• Printers, scanners, computer peripherals
• Mobile devices (iOS, Android)
• Working in a task-ticket, help-desk environment
• Strong customer service and troubleshooting skills
• Ability to communicate technical information, both verbal and written, to a wide range of end-users
• 2-3 years+ experience working in a Windows/Mac environment
• Experience working on Linux servers (Ubuntu) via CLI a plus
• An associate degree or bachelor’s degree is preferred, not required
• Previous experience working in a SOC environment is a plus
• Preference will be given to candidates with training, experience or certification in IT or networking, and previous help desk experience

Benefits

• Compensation $70,000 - $80,000 per annum (DOE)
• Health/ dental/ vision insurance
• Employee Assistance Program
• Unlimited PTO
• Perks at work

Dreamscape Learn is firmly committed to cultivating an inclusive and diverse workplace, and as an equal opportunity employer, we encourage applications from all eligible candidates.