IT Manager, Hollywood House

NeueHouse is a work and social club where creatives and thought-leaders gather and connect. Our community of members aligns in their ambition to live a creative life, supported by an elevated experience bringing work and social together through iconic buildings, timeless design, thought-provoking cultural programming, and gracious hospitality. NeueHouse: Home of the New.

NeueHouse currently operates across four different, but equally iconic, properties in New York City and Los Angeles:

• Our Madison Square (MSQ) House is situated in New York’s iconic Flatiron District, was previously home for Tepper Galleries, a well-known Manhattan auction house for international artists and collectors in the 1930s – and neighbors the 69th Regiment Armory where the first International Exhibition of Modern Art was held.
• Our Hollywood House (HWD), which sits on Sunset Boulevard, is one of LA’s most celebrated buildings and occupies the original CBS Studio (the world’s first structure built intentionally for broadcast). Here genre- defining artists from Orson Wells and Lucille Ball to Janis Joplin, the Beach Boys, and Bob Dylan built their legacy.
• Our Venice Beach House (VB) was once the creative home to some of the most influential creative luminaries in art and entertainment including Hal Ashby, Oliver Stone, and David Hockney, NeueHouse Venice Beach is a new work, social, and cultural hub for the Venice creative community.
• Our Bradbury House (BB) sits within the Bradbury building in DTLA. Built in 1893, the Bradbury Building is an architectural masterpiece and one of Los Angeles’ most historic landmarks. It has been heralded as one of the most thrilling spaces in all North America and is renowned for its breathtaking skylit atrium filled with walkways, stairs, balconies, and intricate ironwork.

The Role

Reporting into the General Manager, the IT Manager will engage daily with members, guests, and colleagues, solution-solving everything from printer issues through to more complex Meraki and Windows Active Directory tasks. As the first line of support for tech, the role requires a passion for service and a genuine desire to engage and educate. IT Manager ensures NeueHouse has the best tools and equipment needed to support the productivity of members, guests, and team.

Requirements

• 3 - 5 years of experience in IT Management, computer, security, network, system, and VoIP administration.
• 3 - 5 years of experience in Tier 1 IT End User Technical Support
• Manage IT staff by recruiting, training, coaching employees, communicating job expectations, and appraising their performance.
• Troubleshooting, testing, and maintaining installed Cisco Systems. Detailed knowledge of Cisco networking systems is required.
• Administration Experience in Microsoft Office 365 and Azure
• Support Member Wi-Fi access for Meraki 802.1x authentication using Windows Active Directory
• Installing and troubleshooting printing issues with Member and Staff Computers (Mac/Windows)
• Support pre-meeting conference room setup and support of audio/visual equipment
• Deploying and maintaining conference room technology including computers, cameras, mics, speakers, and VoIP devices
• Troubleshooting issues related to Wi-Fi connectivity and VoIP (8x8)/SIP connectivity
• Working with members, guests, and staff to resolve technical issues daily on property.
• Ensuring technology on the property is operating at full capacity, including network systems, system software, security cameras, POS systems, and all technology required to operate the facility.
• Experience in technical facility management, creative technology support, or physical production would be helpful in the role
• Detailed knowledge of troubleshooting general IT, Network infrastructure, and AV systems

• Capable of following and composing process and procedure documentation (SOPs), training users in complex topics
• Manage technology operations and services to ensure the highest level of member and staff satisfaction by meeting service level agreements set by IT executive team.
• Assist NeueHouse Programming and Events departments with technical setups
• Support in the facilitation, development, and training of technical service advocates and new system launches.
• Work with external tech and support vendors to manage relationships, resolve issues and make recommendations for improving the IT infrastructure.
• Communicate, update, and collaborate with upper management to deliver on wants and needs for the IT environment.
• Manage inventory & maintenance of technical equipment for Staff and IT department.
• NeueHouse values diverse educational and training backgrounds in consideration of the role.
• Experience working in member/exclusive locations, a plus.

The anticipated salary for this position is $85,000 - $95,000 a year. NeueHouse is committed to equitable and competitive compensation and benefits packages for our team members and will consider many factors when extending offers of employment. Some of the factors we consider may include: qualifications of individual applicants against the position and business needs, years of relevant experience in role or industry, specific or unique skills, certifications or professional accreditations specific to the role, and the location in which the applicant lives and/or from which they will perform the role. The anticipated range for compensation shared here does not include any other components or benefits that may available.

Diversity & Representation: NeueHouse is committed to building and supporting diverse and representative communities, and long-term career opportunities and extends Equal Employment Opportunities to qualified applicants and employees on an equal basis regardless of an individual's age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity or expression, pregnancy status, marital status, military or veteran status, genetic disposition or any other reason protected by law.

Benefits

• Salary range: $85,000 - $95,000 per year
• Health Care Plan (Medical, Dental & Vision)

• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Short Term & Long Term Disability
• Training & Development
• Free Food & Snacks
• Wellness Resources