Intake Specialist - Bilingual Preferred

Intake and Assessment Specialist (Bilingual Preferred)

Salary Range: $53,481 - $64,177 (USD) Annually

Are you looking to make an impact and do work you are passionate about?

GGRC is committed to assisting people with intellectual and developmental disabilities lead lives of liberty and opportunity. We are currently hiring an Intake Specialist in our San Mateo office.

When you are considering a new job, it’s normal to have tons of questions. Here are a few things we get asked all the time:

Where will I work?

This role offers a hybrid schedule giving you the opportunity to work in with clients in our San Mateo office and from the comfort of your own home.

What you’ll Do:

The Intake Specialist acts as the first point of contact between potential Early Start and continuing clients and the Regional Center. The position also needs to provide basic information on services and secure information to determine eligibility requirements and potential services. This position requires travel to offices and meetings throughout the Bay Area. Fluency in both written and verbal Spanish or Cantonese is preferred.

• Client Engagement:
• Solicit all intake information from applicants for GGRC services and refers qualified clients to Assessment Team
• Input intake information and notes into system
• Confirm client’s “first time” status in Regional Center system
• Provide general information and referrals regarding resources and services to clients and callers
• Explain GGRC procedures and policies, including legislation and due process rights
• Refer to other community resources, when indicated
• Assure that required timeframes and policies and procedures are met.
• Client data management
• Maintain database of calls and documentation of applicant’s inquiries
• Completes and maintains all required forms, documentation and reports according to regulations and procedures
• Determines place of residence in accordance with guidelines
• Review and determine appropriateness of applications for service
• General Support
• Maintain information and referral services
• Complete Monthly statistics
• Assist in determining referrals for outreach services
• Provide administrative support to unit as needed
• Participate in special projects, and assist with additional duties or tasks, as assigned

Maintain all client information as confidential in compliance with the federal Health Insurance Portability and Accountability Act of 1996 (HIPAA) and the California Lanterman Act

Requirements

EDUCATION AND EXPERIENCE

• Bachelor’s Degree in a human service field, preferably social work

• 1+ year client interaction and evaluation experience.
• Work experience with developmentally disabled.
• Experience in the field of Early Childhood Development desired,
• Case Management experience preferred.
• Experience in multi-cultural settings and/or multi-lingual capacity.

SKILLS AND COMPETENCIES
• Able to speak clearly and be understood by native Spanish or Cantonese speakers and to understand relevant spoken/written dialects, as appropriate. This skill is preferred not required.
• Good interview skills and ability to assess individual needs and input detailed notes into system while interviewing.
• Excellent communication skills in producing documents in a business manner and conveying complex information in a clear, concise and professional manner.
• Familiar with issues associated with working with developmentally disabled.
• Familiar with MS Office and Adobe products.
• Able to operate basic office equipment.
• Time management and organizational skills.
• Initiative and decision making.
• Customer and detail oriented.

Benefits

What are the benefits to working with GGRC?

We offer a comprehensive benefits package including Medical and Dental benefits with a generous employer contribution and additional employer paid Life, Disability and Vision coverage

10% employer contribution to a 403(b) retirement account to help you save for the future!

GENEROUS TIME OFF BENEFITS!!!

No really, we mean generous:

13 vacation days, 15 sick days, 10 paid holidays, 4 personal holidays, 3 winter holidays, and up to 5 paid days for continuing education

What makes GGRC so special?

GGRC values diversity, we believe in creating an environment where people of all backgrounds can collaborate to find solutions to complex problems. We are community minded and passionate.

GGRC values each person as a full, robust, and unique individual and interacts with each person in a manner that is respectful and responsive. We endeavor to place each person at the center of his, her or their own life. We approach each person as an expert on his, her or their own life and identity with a clear and attentive inquiry into what is important to, as well as important for, that one person (whether coworker or person-served, family member or other stakeholder).

How to apply:

GGRC values diversity; people of all backgrounds are encouraged to apply. Please complete the application and submit your most recent resume. If you feel that the questions do not accurately capture what you have to offer Golden Gate Regional Center, you are also welcome to attach a cover letter. Applications are being reviewed on a rolling basis so we encourage you to submit yours soon. We look forward to reading your application.

Golden Gate Regional Center is an Equal Opportunity Employer.

Employees are required to have the Covid-19 vaccine unless they have a religious or medical exemption.