Intake Processor

Position Summary

The Intake Processor in Liberty Behavioral & Community Services pays very close attention to detail and get required information by meeting with new or prospective clients, asking a series of questions for the purpose of compiling data, and then uses this data to determine the best next course of action for that client. Direct and indirect participant contact is necessary, and the Intake Processor may need to be able to walk, stand, and sit.

Essential Duties and Responsibilities

• Processes paperwork for new clients efficiently and in accordance with protocols.
• Obtains pertinent information from new clients by asking them to complete surveys or interviews courteously and professionally.
• Answers and screens inquiry calls and email from prospective clients.
• Collects data to help with the admission process if working in a health or mental care facility.
• Ensures that all admission forms are properly signed and filed.
• Communicates with other team members constructively in order to reduce conflict and enhance the resolution of issues.
• Respects client or patient dignity and confidentiality.
• Adheres to the facility dress code and always appears professional.

Requirements

Education

Must have a high school diploma or an equivalent, Bachelor’s degree in behavioral science, data management or a similar field experience is a must.

Minimum Qualifications (Knowledge, Skills, and Abilities)

• Demonstrates the ability to use standard office equipment such as telephones, computers, copiers, fax machines and others.
• Displays the ability to communicate with others effectively, listen closely and convey points clearly.
• Shows proficiency with computer programs which may include Microsoft Word, Excel, PowerPoint, Outlook, and others.
• Demonstrates excellent customer service skills and the ability to calm patients or clients who may be distraught.
• Shows the ability to calm frustrated clients quickly and make decisions based upon anticipated outcomes.
• Possesses the ability to adjust to constantly changing workloads.

Benefits

Full Time Employees are eligible for:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Vision insurance
• Flexible schedule
• Paid time off

Salary: $28:50 per hour