Implementation Analyst/Technical Integrations Manager

The Technical Integrations Manager will be focused on the technical aspects of customer implementation of Ivy’s product & services and is primarily responsible for helping customers integrate their systems with Ivy’s systems and other data access points necessary for the customer to effectively utilize Ivy’s product & services. This role will work collaboratively with the company’s client success teams and relationship managers, as well as external project stakeholders, to successfully onboard and maintain communities and users onto Ivy’s platforms. 

We are remote-friendly but also have a great office environment in downtown San Diego and a hub in Salt Lake City.

Job Responsibilities

• Coordinate the technical implementation components required for onboarding customer communities onto Ivy’s platform services, working closely with the applicable Account Manager responsible for the overall Customer account and relationship 
• Engage with customer property management teams and other project stakeholders, both externally and internally, to identify and obtain relevant project documentation and information; integrate Ivy systems with customer property management systems, rent ledgers, and utility accounts; and conduct other activities as necessary to establish all proper data access end points and enable commencement of Ivy’s platform services
• Analyze technical/integration requirements and appropriately identify and document key tasks and resources required
• Work with Customer Success and Customer Support leads to provide appropriate customer technical support, including planning, implementation, and training on key product endpoints 
• Address technical problems or challenges associated with customer implementation of Ivy products
• Collaborate with and support Customer Success and Operations teams to ensure positive customer satisfaction/experience and optimized paths to revenue recognition

• Configure community billing settings, user billing profiles, rate tariffs & criteria, and all necessary utility, billing, consumption and production data sources required for Ivy customer onboarding and launch 
• Manage/update Ivy billing community settings, including Ivy agreements, accounts, rate tariffs, meters, per customer or user requests
• Identify/locate the necessary utility accounts/meters associated to the billing community and link to the appropriate billing community objects 
• Conduct ongoing maintenance of projects with respect to move-ins/move-outs, user onboarding, maintaining or reauthorizing data access, and troubleshooting data integrity issues
• Coordinate with clients, hardware OEMs and data vendors to address data flow challenges; work with product operations team to creatively solve data access issues

Requirements

• 2+ years experience in SaaS implementation, customer success, data integration or related field
• Experience working directly with customers or external stakeholders
• Proven track record of success leveraging evolving software interfaces
• Understanding of relational database schemas
• Familiarity and experience with using basic SQL queries. More advanced experience is a plus
• Data cleaning experience required (advanced Excel, basic Python scripting, etc) 
• Prior project management experience, demonstrating exceptional record/document maintenance
• Prior analytical experience (create, transform, and explore CSV, JSON, and Excel data types)
• Bachelor’s degree required, bonus if it is in computer science or related field

Nice To Have:

• Prior work experience at rapidly growing software company
• Familiar with Hex/Jupyter Notebooks
• Experience with data quality control and auditing
• Extreme attention to detail
• Experience with process mapping and automation
• Excited about data!
• Familiarity with solar or distributed energy industry

Benefits

• Health Insurance
• PTO
• Sick Pay
• 401k Plan
• Great Office Environment
• Monthly Electric Vehicle & Fitness Stipends

Salary Range  $80,000-$95,000

Compensation is commensurate with various factors including, but not limited to, relevant experience, qualifications, skills, training, licensure, certifications, geographic cost of labor, and other business and organizational needs.

About Ivy

We are a team that is on a mission to evolve the way that shared buildings create, use, and think about energy.

We connected as a team with the firm conviction that we can use technology and innovative problem solving to fix the problems that exist for distributed energy asset growth in a shared building environment. Our team comes from a variety of different backgrounds including real estate development, energy monitoring software, and solar industry operations.

Hit Go - Team Values

Harmony - "Enjoy what you protect."

Innovation - "Did I create today?"

Transparency - "Embrace open dialogue."

Growth - "Seek beyond your comfort zone."

Ownership - "Know your value, own your value."