Housing Coordinator

Location: San Francisco, California

Salary: $26.44 hourly, non-exempt

Organization Overview 

Founded in 2004, Brilliant Corners provides innovative housing and housing-related services to California’s most vulnerable individuals, with an emphasis on those transitioning from, or at risk of, homelessness or institutionalization. We develop, own, and manage multi-family supportive housing and licensed residential care homes. We implement a broad array of scattered-site, one-on-one supportive housing, and clinical case management programs through partnerships with developmental services, homeless services, veterans’ services, and health care sectors.

In short, we do good work.

We have offices statewide with a staff of passionate people. While we are growing rapidly, we are also selective: We’re seeking inspired, talented people who want to be effecting profound change and who have fun doing it.

Department Summary

With guidance from the Program Supervisor, Housing Coordinators will provide move-in assistance and housing retention services in scattered-site housing across the San Francisco Bay area. Housing Coordinators will work directly with tenants and case managers to ensure that tenants successfully retain their housing over time to permanently end the cycle of homelessness. The Housing Coordinator ensures tenant well-being and unit habitability by conducting weekly, monthly, and quarterly home visits. This work includes collaborating with property providers and case managers to mitigate conflict, prevent eviction and address housing related issues. This role involves working closely with individuals who have a history of trauma, providing them with support, guidance, and resources to aid in their healing journey. The ideal candidate will possess a deep understanding of trauma-informed care principles and be committed to creating a safe and empowering environment for our clients.

Position Summary

With guidance from the Program Supervisor, Housing Coordinators will provide move-in assistance and housing retention services in scattered-site housing across the San Francisco Bay area. Housing Coordinators will work directly with tenants and case managers to ensure that tenants successfully retain their housing over time to permanently end the cycle of homelessness. The Housing Coordinator ensures tenant well-being and unit habitability by conducting weekly, monthly, and quarterly home visits. This work includes collaborating with property providers and case managers to mitigate conflict, prevent eviction and address housing related issues. This role involves working closely with individuals who have a history of trauma, providing them with support, guidance, and resources to aid in their healing journey. The ideal candidate will possess a deep understanding of trauma-informed care principles and be committed to creating a safe and empowering environment for our clients.

Position Responsibilities

• Coordinate client move-ins into scattered-site, supportive housing units.
• Collaborate with Intensive Case Management Services providers, and property providers to quickly lease-up units and promote housing stability.
• Work with the Housing Acquisition Specialist team to assist with housing placements and assignments.
• Assist with maintaining client application reviews and trackers.
• Ensure tenant well-being and unit habitability through a regular schedule of home visits.
• Respond to housing and tenant-related emergencies during normal business hours.
• Become familiar with basic housing laws and processes in the San Francisco Bay Area.
• Assess need for reasonable accommodations/unit modifications and ADA compliance, and assist program participant through the process to obtaining the request.
• Submit and follow up on tenant maintenance requests.
• Maintain thorough and accurate progress notes, files, and correspondences while maintaining confidentiality of tenants, staff, and organizational information at all times and exercise appropriate boundaries with tenants.
• Routinely make home visits and phone calls to program participants.
• Attend all agency staff meetings and trainings, as well as department meetings and case conferences.
• Other duties as assigned by Program Supervisor and Program Manager

Requirements

Professional Experience

• Experience with homeless, developmentally-disabled, and/or other marginalized populations a plus
• Case Management experience is a plus
• Knowledge of different housing models, particularly rapid rehousing, a plus

Knowledge, Skills, and Abilities

• Bilingual abilities a plus
• Excellent verbal and written communication skills
• Strong interpersonal skills
• Willingness to travel and make multiple visits in the field within the Bay Area by public transportation, BC provided transportation, or personal transportation. Transportation costs/mileage directly associated with job duties are paid/reimbursed by BC.
• Basic knowledge of computers, email systems, and MS Word required; PowerPoint a plus
• Flexibility required regarding scheduling and prioritizing of tasks
• Ability to utilize critical thinking skills in decision-making situations, good organizational and record-keeping skills, and good independent judgment
• Ability to navigate complex challenges between multiple parties under critical timelines

Core Competencies 

·         Approachability: Builds trusting relationships by being accessible, understanding, and responsive to others needs to improve services 

·         Conflict Management: Addresses conflicts by understanding needs, employing empathetic listening, identifying underlying issues and facilitating equitable solutions that respect all parties 

·         Strategic Agility: Future-oriented, strategically coordinates resources and stakeholders to optimize support, proactively navigating challenges through planning and critical thinking 

Organizational Values 

·         Humanity: Putting people first: We are committed to meeting people where they’re at, honoring their dignity, diversity, and experience.  

·         Community: Building a better future: Sustainable housing solutions are fostered through partnership, collaboration, and human connection.  

·         Ingenuity: Innovating for transformation: Systems-change requires relentless determination, thinking outside the box and challenging the status quo.

Travel Requirements

This position requires frequent visits to properties, attendance at on-site partner meetings, community meetings, funding workshops, training, and other events, primarily in the San Francisco Bay Area. Candidates must have the ability to travel to these locations, whether by public transportation or other means. Opportunities to attend events outside the San Francisco Bay Area, such as Brilliant Corners’ sponsored events throughout California or nationally, may also arise. While a valid driver’s license is not required for this role, the ability to travel reliably is essential.

Certificates, Licenses, and Registrations

If driving a personal or company vehicle, a valid, clean California driver’s license and personal auto insurance are required.

Physical Requirements

Candidates should have physical mobility for tasks such as standing, bending, stooping, kneeling, crouching, reaching, twisting, and walking on uneven surfaces. They should be capable of performing stationary tasks like sitting for up to 6 to 8 hours a day.  Additionally, candidates should be able to lift, carry, push, pull light to moderate weights up to 15 pounds safely. Requires mental acuity for analytical reasoning and document interpretation.

Salary range for this position is $24.04- $29.14 hourly. This position is being offered at $26.44 hourly.

Brilliant Corners does not discriminate on the basis of race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status, in any of its activities or operations. These activities include, but are not limited to, hiring and firing of staff, selection of volunteers and vendors, and provision of services. We are committed to providing an inclusive and welcoming environment for all members of our staff, clients, volunteers, subcontractors, vendors, and clients.

Brilliant Corners is committed to fair hiring practices and does not ask applicants to disclose conviction history before extending a conditional job offer.

Disclaimer: Brilliant Corners does not accept unsolicited assistance from search firms/employment agencies / third-party recruiters for any of its employment opportunities. Please, no phone calls or emails to any employee of Brilliant Corners about this opening. All resumes submitted by search firms/employment agencies / third-party recruiters to any employee at Brilliant Corners via-email, the Internet or in any form and/or method without a valid written search firm agreement in place for this position will be deemed the sole property of Brilliant Corners; no fee will be paid in the event a candidate is hired by Brilliant Corners as a result of the unsolicited referral or through other means.

Benefits

• Health Care Plan (Medical, Dental, & Vision)
• Retirement Plan (With 5% Match)

• Life Insurance (Basic, Voluntary and AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Short Term & Long-Term Disability
• Training & Development
• Wellness Resources
• Hybrid Work