Fulfilment Coordinator - USA

Fulfilment Coordinator - USA

About the Role

We are seeking an experienced hands-on Fulfilment Coordinator to join our Fulfilment team. We are looking for an outgoing individual, who's a people person with a passion for fulfilment and exceptional customer service skills. Our ideal candidate will have a can-do attitude and be willing to actively contribute to the team. You need to be comfortable speaking with colleagues and customers, both on the phone and in person and be skilled in conflict resolution.

The Fulfilment Coordinator will play a crucial role in our operations, providing clients with a high level of customer service. If this aligns with your skills and interests, we invite you to apply and join our team based in our LA Warehouse Office, located in Pacoima.

Skills & Experience

• Excellent communication skills and relatability whether in person, in writing or over the phone. Able to resolve conflict effectively
• Organising the day-to-day fulfilment activities, ensuring the highest level of service is maintained with all customer touch points, calls, emails, text and occasionally in person
• Coordinate with various internal departments, including sales, warehouse, and procurement, to ensure timely order fulfillment.
• Serve as the first point of contact for customer inquiries via phone and email
• Provide exceptional customer service by addressing inquiries, resolving issues, and offering solutions in a timely manner
• Establishing priorities and meeting deadlines
• Managing stock to ensure customer lead times are minimised and stock is allocated efficiently
• A team player who is happy to lend a hand to others and an ability to work collaboratively with colleagues as well as working autonomously
• Previous experience in customer service/Fulfilment or a related field
• Logistics/dispatch experience
• Previous experience with Netsuite is an advantage

Benefits

• Great team culture
• Regular paid for company events
• Pro work/life balance organisation
• Full on the job training
• Excellent development opportunities
• Full stocked kitchen
• Competitive parental care package
• Full Health Benefits after 90 days
• 401k safe harbour matching
• 20 days PTO

About the Company

We are a leading supplier of architectural surfaces and outdoor furniture across Australia, New Zealand and California (employing around 130 people), dedicated to providing remarkable products and exceptional service to our customers in the Architecture and Design industries. We are passionate about investing in our people and providing them with the resources and support they need to grow and succeed.

Our core values of Best Idea Wins, Play as a Team, Be Curious, Get Fired Up, and Take Pride are deeply ingrained in our culture. We believe that by fostering these values, we can achieve outstanding results for Eco Outdoor and drive a positive employee experience.

Last year was our most successful year yet off the back of sustained growth in all markets which is expected to continue, so the future is bright for the business.

How to Apply

If you would like more information before you apply, check out our website: www.eco-outdoor.com or check us out on LinkedIn, or Instagram.

Recruitment agencies - No thanks. We've got this one covered!

Please note we require full permanent working rights for this position.