Frontline Services Student Assistant - Craft Center

Definition and Purpose 

The Craft Center Frontline Services Student Assistant is responsible for overseeing the Craft Center space, enforcing safety and compliance measures, ensuring smooth operations, and providing exceptional customer service. The Craft Center Frontline Services Student Assistant manages a high volume of diverse requests and shall be a knowledgeable resource for visitors.  

ASI is committed to supporting the aspirations of the University Learning Objectives. Our employees will make reasoned decisions based on ethics, respect for diversity, and an awareness of issues of sustainability. Additionally, they will work productively as individuals and in groups while communicating effectively. 

Requirements

Educational Requirements and Qualifying Experience 

• Must be a currently enrolled student at Cal Poly with a minimum of 6 units. Graduate students must carry 4 units at Cal Poly. 
• Ability to be highly organized and have good planning skills. 
• Excellent oral and written communication skills. 
• Previous general office or clerical experience preferred. 
• Reliable, self-motivated and works well with minimum supervision. 
• Ability to perform multiple tasks simultaneously. 
• Awareness of safety concerns and risk management. 
• Experience working in a high volume, fast-paced environment. 
• Previous customer service experience preferred. 
• Knowledge of Windows based computer systems required (Microsoft Office); strong Excel skills required for Student Office Assistant positions. 
• Experience in cash handling and basic accounting functions. 
• Ability to make routine decisions based on specific criteria/guidelines. 
• Ability to be flexible and adapt to change. 
• Ability to have a high level of attention to detail. 
• Ability to work cooperatively with others or independently, as the situation requires. 
• Ability to initiate, establish, and foster communication and teamwork by maintaining a positive, cooperative, productive work atmosphere.  
• Ability to establish and maintain effective working relationships within a diverse population and with those from various cultural backgrounds, specific needs, or limitations. 

Supervisory Responsibilities 

• None 

Essential Duties and Responsibilities 

• Maintain a clean, welcoming environment for all visitors and staff members. 
• Provide quality customer service to all staff members and visitors. 
• Enforce safety compliance measures per the Craft Center policies and procedures. 
• Accurately record inbound visitor traffic and process payment for purchases. 
• Provide positive public relations, program promotion and policy education to staff and visitors. 
• Ensure financial paperwork is kept confidential and includes the information necessary for processing. 
• Assist with supply and material inventory and ordering. 
• Maintain knowledge of all current activities and upcoming events within ASI. 
• Follow attendance procedures. 
• Attend all mandatory meetings, workshops, and retreats. 
• Maintain familiarity with the evacuation plan for work area. 
• Maintain knowledge of ASI’s webpage and web registration program to troubleshoot customer questions. 
• Other duties as assigned. 

Specialized Duties

• Open and close work areas per procedural expectations. 
• Review daily communications and information in the Communications Log. 
• Explain and enforce Craft Center user policies and procedures to visitors. 
• Compile pre-course packets for all instructors to include surveys, rosters, and instructions. 
• Review Craft Center web pages for accuracy. 
• Update data, manage inventory, and run reports in Fusion/POS software. 
• Prepare payment request forms (PRFs). 
• Understand all programs, services, and amenities within ASI. 
• Monitor retail store resale and lendable equipment inventory and restock as needed. 
• Facilitate and coordinate Studio Safety Orientation tours. 
• Ensure that all lost and found items are tracked according to facility policy. 
• Special projects as assigned. 

Diversity and Inclusion 

• Recommend and support practices intended to eliminate racial, gender, or any other form of bias in processes, policies, and procedures.  
• Demonstrate awareness of one’s own biases, comfort levels, and various aspects of diversity, equity, and inclusion (DEI). 
• Demonstrate effort to understand each person’s individual and collective role in creating inclusive environments.  
• Participate in trainings and activities provided by ASI as it relates to diversity, equity, and inclusion.  

Other Duties and Responsibilities 

• The person holding this position is considered a "mandated reporter" under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in ASI policy as a condition of their employment. 
• Other duties as assigned. 

Period of Employment 

Employment with this organization is of an "at will" nature, which means that the employee may resign at any time and ASI may discharge the employee at any time with or without cause. 

Benefits

Compensation and Hours 

• Hourly Starting Rate: $16.00 per hour; maximum 20 hours per week. 
• Hourly Pay Range: $16.00 per hour - $16.00 per hour 

May require late nights, weekends, and holidays

Requires a minimum of 3 consecutive quarters

The Associated Students, Inc. is an Equal Opportunity Employer. 

Date revised: 11/01/2023