Front Desk Coordinator & Medical Assistant

Join Our Team as a Front Desk Coordinator & Medical Assistant!

Are you a dynamic professional with a passion for healthcare and operations? LPP is looking for a Front Desk Coordinator/Medical Assistant (OM/MA) to join our team and play a pivotal role in ensuring exceptional patient care and smooth office management.

Who We Are

Laurencin Personal Physicians (LPP) is a concierge medical practice located in Santa Cruz, California, dedicated to providing high-quality, personalized primary care. The practice emphasizes strong patient-physician relationships, integrating advanced health technology to enhance patient care. Services include 24/7 physician access, same-day or next-day appointments, and a focus on preventive care and wellness promotion.  Discover more about our practice at https://www.laurencinpp.com/

What You’ll Do

In this dual-role position, you’ll blend front desk operations expertise with medical assisting to provide outstanding care and service.

A typical day might include –

• Answering varying phone call volumes, smoothly transitioning between peak and quieter periods
• Managing and optimizing daily administrative operations of the clinic
• Coordinating patient appointments, registration, and billing processes
• Handling confidential patient information with discretion and in compliance with privacy laws
• Coordinating with the team to ensure optimal patient care and service delivery
• Preparing examination rooms, ensuring they are clean and stocked
• Assisting healthcare providers in patient consultations and treatments
• Performing routine clinical tasks like blood draws, injections and recording vital signs
• Updating patient records and scheduling appointments
• Providing patient education and support as needed
• Organizing patient files and preparing for the next day

Requirements

Who You Are

You are a skilled multitasker with a passion for delivering excellent patient care and operational efficiency. You bring a mix of clinical and administrative experience, thrive in dynamic environments, and value patient-first service.

Clinical Care

• Proficiency in 'Procedures, Equipment, Team members, and Supplies' (PETS) in healthcare settings is essential
• Deep familiarity with medical terminology and documenting patient information accurately
• Perform basic clinical procedures under the supervision of a healthcare provider, such as blood draws, injections, EKGs, vital signs measurement, and administering medications
• Assist in patient examinations and minor surgical procedures
• Prepare and maintain examination rooms, ensuring they are clean and well-stocked with necessary supplies
• Collect and document patient history and personal information, ensuring confidentiality
• Provide empathetic support and care to patients from underserved communities
• Educate patients on health management, preventive measures, and medication instructions
• Assist in the coordination of patient care with other healthcare providers

Administration

• Manage patient records and enter data into electronic health systems
• Facilitate patient communication, providing instructions and answering inquiries
• Understanding of data entry and recordkeeping practices
• Awareness of compliance and regulatory requirements in a healthcare setting
• Some knowledge of healthcare systems and familiarity with healthcare terminology

What You’ll Have

• 2 plus years experience as a Medical Assistant (MA) 
• Certification from an accredited Medical Assistant program
• Strong customer service orientation with a focus on empathetic patient care; able to work independently and effectively within a team 
• Capacity to work under pressure in a fast-paced, patient-facing environment
• Competence in managing multiple tasks with attention to detail
• Compassionate communicator with excellent interpersonal abilities.
• CPR/BLS certification (required)
• Excellent interpersonal skills
• Strong critical thinking skills, able to identify underlying problems and develop effective solutions for our patients and team members
• To protect the safety of our patients, staff, and the community, we ask employees to maintain current vaccination against COVID-19 

Abilities

• Able to work onsite Mon - Fri 8:00 am - 5:00 pm in our Santa Cruz office 
• Ability to maintain confidentiality of sensitive patient information
• Able to act as a point of contact for internal and external queries from employees, vendors, and partners  
• Strong organizational and time-management skills.

• Proficient in EPIC electronic medical records (EMR) system and office software.

Benefits

Why Join Us? 

At LPP, we foster a collaborative environment that emphasizes professional growth, innovation, and exceptional patient care. 

We offer:

• Competitive salary and benefits.
• A supportive and inclusive workplace.