Floor Manager | Venice Beach

NeueHouse

NeueHouse is the private workspace and cultural home for creators, innovators, and thought leaders. With iconic buildings, timeless design, thought-provoking cultural experiences, and elevated hospitality, NeueHouse has reimagined the ideal environment for creative potential and progress.

Our Venice Beach House (VB) was once the creative home to some of the most influential creative luminaries in art and entertainment including Hal Ashby, Oliver Stone, and David Hockney, NeueHouse Venice Beach is a new work, social, and cultural hub for the Venice creative community.

Role

The Floor Manager role requires the planning and coordinating of all day-to-day activities required to run a restaurant operation by day, at NeueHouse | Venice Beach. Reporting into the Director of Operations and NeueHouse General Manager, it is the responsibility of the Floor Manager to lead a front-facing operation, produce excellent results, and deliver exceptional service to our Members and Guests. To ensure the complete satisfaction of Member and Guest requests and professional resolution of all service issues, our Floor Manager represents NeueHouse Venice Beach with hospitality and generosity in every interaction.

Requirements

• 4+ years acting as a Floor Manager or similar role in luxury hospitality, food + beverage, or bar environments.
• Manage and oversee daily planning and upkeep of operations to ensure an integrated, efficient, and profitable organization.
• The capacity to work within an ever-changing environment, assisting to develop operating procedures as the business dictates, and the willingness to support in other areas as required to maintain the integrity of Reunion Restaurant operations.
• An advocate and ambassador of service excellence that understands the critical role that exceeding and maintaining service expectations plays in the success of building F+B operations.
• As an ultimate ambassador for the Reunion brand the Floor Manager will ensure customer relations for all Members and Guests are executed to the highest level of service, resolving any customer complaints promptly as they may arise.
• Encompassing several spheres of hospitality - blending service excellence, innovation, and operations the role calls upon but is not limited to: leadership by example, team building, and guest rapport, alongside workflow and management of all restaurant daytime operational functions.
• Pre and post-service analysis of the cost-effective and efficient allocation of staffing levels per service in relation to daily reservations and or event bookings.
• Proven leadership and professional development experience with teams of individuals from a variety of departments: Events, Membership, Programming, Operations, Facilities, Marketing & Sales, IT & A/V, etc.
• Assist F&B Management with the implementation of training manuals and materials for Bar & Floor staff across the venue.
• Assist the Director of Operations with the onboarding and set up of training schedules with new staff.
• Assist the Director of Operations in counting monthly inventory pars of OS&E, Uniforms & Linens and inputting these into Excel and ChefMode
• Creating an excellent work environment, the ability to bring a diverse group of humans from various experiences, countries, and cultures together centered upon teamwork and mutual respect.
• Ongoing development of team members to ensure detailed product knowledge, growth, and professionalism.
• Effective communication during pre-service briefings of information relating to all F&B offerings, members, guests, and daily operations.
• Set the standards of service unique to Neuehouse, consistently working to improve the delivery of service, and implementing all systems to ensure smooth delivery.
• Attend daily/weekly & monthly operational meetings to ensure effective coordination and cooperation between departments.
• Implement effective policies to ensure that overall Restaurant, Kitchen, and BOH area's cleanliness meets State Health Code Standards, with the expectation of always passing a Grade A.
• May be required to lift up to 50 lbs. occasionally. Must be able to stand for long periods of time. Available to work late nights, as required.
  

The anticipated annual salary for this position is $75,000 a year. NeueHouse is committed to equitable and competitive compensation and benefits packages for our team members and will consider many factors when extending offers of employment. Some of the factors we consider may include: qualifications of individual applicants against the position and business needs, years of relevant experience in role or industry, specific or unique skills, certifications or professional accreditations specific to the role, and the location in which the applicant lives and/or from which they will perform the role. The anticipated range for compensation shared here does not include any other components or benefits that may available.

COVID19: The health and well-being of our members and staff has been our number one priority and the guiding force behind all our decisions as we open our doors. We encourage you to learn more about our commitment to safety by reading the steps we have taken to ensure that all guests and teams feel safe, comfortable, and secure, going forward on our website.

Diversity & Representation: NeueHouse is committed to building and supporting diverse and representative communities, long-term career opportunities and extends Equal Employment Opportunities to qualified applicants and employees on an equal basis regardless of an individual's age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity or expression, pregnancy status, marital status, military or veteran status, genetic disposition or any other reason protected by law.

Benefits

• Salary: $75,000 per year
• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Paid Family + Caregiver Leave
• Short Term & Long Term Disability
• Training & Development
• Wellness Resources