Field Service Representative

Title: Field Service Representative/Account Manager – FSR

Reports to: Director of Business Development

About Us

We are an established leader in mobile specimen collection and laboratory testing in many regions. We deliver best-in-class service for our clients with attentive, accessible, localized, and knowledgeable workforce where our lab partners can feel at home and become part of a vibrant, wellness-focused community. Our healthcare partners experience greater continuity of care, as well as the comfort of knowing they will be treated with respect by people who genuinely care about them, their patients, and their communities.

What We Do

We are a complete Business to Business mobile laboratory solution specializing in:

·       Mobile Blood Draw

·       Catheter Collection

·       Home COVID 19 Testing

·       TB Screening

·       Urinalysis / UTI Panel

·       GI Panel

·       Respiratory Virus Panel

·       Diagnostic Laborator

Why US

We believe healthcare treatment must communicate across a specialties, not in silos. Primary care, behavioral health, as well as nutritional and wellness services are all part of our comprehensive care team. Our combination of evidence-based treatment and inclusion of modern information technology enables us to improve the quality of care while simultaneously reducing the cost, especially when compared to traditional healthcare delivery and solo practitioner contracting.

What are we looking for:

We are seeking motivated individuals to assist in customer service and client portal training for existing and new clients. Candidates with laboratory, phlebotomy or medical office experience is a plus. Candidates must be very energetic and motivated to physically call on all clients in their region.

This person will manage information pertaining to patient specimens, and provides responsible, difficult and precise technical and clerical assistance requiring independent judgement, self-motivation and exacting detail. Provides extensive client service communication with internal and external customers

This is a great opportunity to become established in the laboratory industry with room for growth into other areas of our business. Past work experience at a clinical lab or home healthcare company preferred. Doesn’t need to be in sales.

What you will do:

·       Weekly travel inside of assigned territory (minimum 3 days a week)

·       New customer acquisition and onboarding

·       Existing customer satisfaction and relationships

·       Dropping off medical supplies to clients when needed

·       Marketing of new services

·       Attend all sales meetings and trainings (weekly team meetings)

·       Listen to customer concerns and report them to manager

·       Logging field activity into MobiMed

·       Be responsive to customers and company leadership

Territory: Orange County and Inland Empire

Salary: $50K-60K annual salary / $6,000-$36,000 annual bonus potential (paid monthly)

Mileage: $0.67 per mile

·       Mileage tracked via app for work duties

·       Tracking starts when leaving your home and ends at last customer stop

Internet and Phone:

·       Company provided iPad

·       RingCentral Phone number and app for business communications (must have personal phone)

Schedule:

·       Monday-Friday 8am-5pm

·       Vacation or time off must be requested 2 weeks in advance

Benefits:

·       No medical or other benefits at this time.  If any are provided by the company in the future, you will be offered access to these benefits.

This client is an equal opportunity employer that recognizes the value of a diverse workforce. All qualified individuals will receive consideration for employment without regard to race, color, age, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, genetic information, or any other criteria protected by federal, state or local law.