Field Operation manager

DrBalcony is looking for a proactive and highly organized Field Operations Manager to oversee and grow our inspection team. This role involves managing day-to-day operations, onboarding new inspectors, and ensuring all inspections meet our high standards. The Field Operations Manager will play a crucial role in ensuring seamless coordination between the scheduling and engineering teams, driving operational efficiency, and improving our DrBalcony.com platform to better support the inspection team. This position is essential to the success of our company’s growth strategy and overall operational excellence.

Key Responsibilities:

• Team Management: Oversee the inspection team and ensure all inspections are being carried out correctly and efficiently, working closely with both the scheduling and engineering teams.
• Onboarding & Training: Develop and execute onboarding plans for new inspectors, ensuring they are trained to meet DrBalcony's standards and are equipped for their role.
• Scaling Operations: Help build and implement systems and processes that will support the growth and expansion of the inspection team.
• Resource Management: Ensure inspectors have all the necessary tools, equipment, and support to perform their duties effectively.
• Inspector Tracking & Payments: Keep track of inspectors' work, ensure timely and accurate payments, and manage performance-based promotions and demotions within the team.
• Scheduling: Plan and manage inspector schedules in coordination with the scheduling department to ensure coverage and timely execution of inspections.
• Performance Management: Monitor and manage the performance of inspectors, ensuring work is done to a high standard and within agreed timelines. Promote or demote inspectors based on performance.
• Team Growth: Lead the recruitment and hiring of new inspectors, including interviewing, onboarding, and training, to support company growth.
• Quality Control: Ensure all inspections meet compliance standards and are completed accurately and safely.
• Inspector Development: Foster a positive team environment and ensure the professional development of inspectors by providing regular feedback and performance evaluations.
• Strategic Planning & Growth: Plan for company growth, including projecting the number of inspectors required as the business scales and identifying ways to improve overall field operations.
• Website Improvement: Work on the DrBalcony.com platform, helping to make it more user-friendly for inspectors, and ensuring the website supports their workflow and operational needs.
• Communication: Act as the main point of contact between field inspectors and internal teams, ensuring smooth communication and resolution of issues.
• Process Improvement: Continuously identify areas for improvement in field operations and implement changes to enhance efficiency and quality.

Requirements

• Proven experience in managing and growing a team, with a strong track record in scaling operations.
• Must have extensive operations and management experience, particularly within engineering, compliance, or property inspection industries.
• Experience with onboarding, training, and scaling teams, with an emphasis on building processes for growth.
• Strong organizational and time-management abilities, with experience in scheduling and resource planning.
• Strategic mindset, with the ability to combine long-term planning and scalability to support company growth.
• Experience working with websites, with the ability to improve and enhance web platforms for operational needs.
• Strong problem-solving skills with the ability to address and resolve operational issues in real-time.
• Familiarity with compliance and safety regulations relevant to property inspections.
• Ability to work in a fast-paced, high-pressure environment and manage multiple projects simultaneously.
• Proficiency in Microsoft Office Suite, especially Excel, for tracking performance metrics, generating reports, and managing payroll.
• Tech-savvy, with the ability to adapt to new systems and technologies to support growth and operational efficiency.
• Excellent communication skills, both verbal and written, to collaborate effectively with inspectors, internal teams, and clients.