FHSP Housing Utilization Supervisor

Location: Los Angeles

Salary: $68,640/yr

Organization Overview
Founded in 2004, Brilliant Corners provides innovative housing and housing-related services to California’s most vulnerable individuals, with an emphasis on those transitioning from, or at risk of, homelessness or institutionalization. We develop, own, and manage multi-family supportive housing and licensed residential care homes. We implement a broad array of scattered-site, one-on-one supportive housing, and clinical case management programs through partnerships with developmental services, homeless services, veterans’ services, and health care sectors.

In short, we do good work.

We have offices statewide with a staff of passionate people. While we are growing rapidly, we are also selective: We’re seeking inspired, talented people who want to be effecting profound change and who have fun doing it.

Department Summary

The Flexible Housing Subsidy Pool (FHSP) is a supportive housing rental subsidy program of the Los Angeles County Department of Health Services (DHS), along with other governmental partners, managed-care organizations, and foundations. The goal of the FHSP is to secure quality affordable housing for extremely vulnerable Angelenos. Brilliant Corners, the central coordinating community-based partner for FHSP, works to secure a broad range of housing options, including individual apartments, blocks of units, and entire buildings. Brilliant Corners identifies and secures units Countywide, provides move-in assistance and rental subsidy disbursements, coordinates with case managers, and assists with neighborhood relations.

Position Summary

The FHSP Housing Utilization Supervisor will work closely with the FHSP Housing Acquisitions Director, and Housing Utilization & Matching (HUM) Manager to ensure optimal utilization of the FHSP vacant unit portfolio, and to ensure that program participants are successfully matched to adequate housing options in a timely manner. The Housing Utilization Supervisor will manage a team of Occupancy Specialists who maintain unit listing websites, facilitate the unit matching process, and track outcomes via regular reporting. Housing Utilization Supervisor will lead the coaching and development of staff, ensure consistent implementation of policies and procedures, and cultivate the talent of their team to provide professional, timely support to our program participants and stakeholders. Housing Utilization Supervisor will define housing utilization and matching goals and routinely measure goals, and communicate regularly with internal and external stakeholders to ensure that housing utilization and matching goals are met. The Housing Utilization Supervisor will help their team work creatively to strategize on maintaining high utilization rates and accurate reporting. The Housing Utilization Supervisor will oversee the implementation of new unit listings websites to advertise the available unit portfolio, which will require memorializing workflows, identifying bottlenecks and opportunities to streamline the process and building reports to track outcomes and trends of utilizing these platforms. The Housing Utilization Supervisor reports to the Housing Utilization & Matching (HUM) Manager.

Position Responsibilities

Supervision

• Hire, train, and mentor direct reports in consultation with the HUM Manager and People Operations.
• Lead staff meetings to discuss program issues and initiatives, provide program and/or sector insight, and motivate team towards shared goals.
• Coordinate and create training for new staff and/or on new procedures and workflows
• Assess and identify needed improvement and solutions.
• Coordinate with other internal stakeholders.

Housing Utilization

• Monitor the maintenance of unit listing websites.
• Regularly monitor and analyze unit portfolio utilization and pilot initiative data, and
• Present quality data analysis to stakeholders.
• Identify, manage and delegate work projects with your team.
• Liaise with stakeholders.
• Instill a culture of success that promotes high utilization rates and quality unit matching.
• Play a lead role in monitoring utilization of unit portfolio and using data to inform process improvements and new strategies.
• Stay up to date on listing website features, trends, challenges and use this information to strategize on process improvements.
• Memorialize workflows and resources, build out tracking and reporting process, and implement quality assurance process for the listing website.

Compliance

• Monitor alignment with funder guidelines and program requirements.
• Ensure housing utilization data and reporting are accurate and complete.

Other Duties

• Other duties as assigned.

Requirements

Professional Experience

• Two (2) Years of Supervisory Experience.
• At least one year of proven experience working in homeless/housing services or similar program, strongly preferred but not required

Knowledge, Skills, and Abilities

• Knowledge of supportive housing and Fair Housing Laws
• Excellent organizational, communication, and planning skills
• Strong interpersonal and supervision skills
• Ability to clearly articulate project goals and develop metrics for staff to achieve those goals
• Basic computer knowledge, MS Word and PowerPoint required.
• Intermediate excel skills (pivot tables, vlookup, data visualization) required
• Demonstrated data and analysis experience and reporting aptitude
• Ability to utilize critical thinking skills in decision-making situations, good organizational and record-keeping skills, and good independent judgment
• Ability to work independently and manage multiple deadlines efficiently

Core Competencies

• Planning: Proactively plans and organizes work to achieve goals efficiently. Monitors progress, prioritizes competing demands, and persists despite setbacks
• Motivating Others: Inspires and empowers team members by understanding their drivers, recognizing contributions, and fostering a positive culture. Adapts approach, encourages ownership, and celebrates successes
• Managing Diversity: Cultivates an environment where all feel valued, respected and empowered. Promotes diversity, challenges biases, ensures equity, and enables open dialogue
• Functional/Technical Expertise: Possesses advanced functional/technical skills of direct reports, enabling high-level task accomplishment, optimal partner support, and team development

Organizational Values

• Humanity:Putting people first: We are committed to meeting people where they’re at, honoring their dignity, diversity, and experience.
• Community: Building a better future: Sustainable housing solutions are fostered through partnership, collaboration, and human connection.
• Ingenuity: Innovating for transformation: Systems-change requires relentless determination, thinking outside the box and challenging the status quo.

Physical Requirements

Candidates should have physical mobility for tasks such as standing, bending, stooping, kneeling, crouching, reaching, twisting, and walking on uneven surfaces. They should be capable of performing stationary tasks like sitting for up to 6 to 8 hours a day.  Additionally, candidates should be able to lift, carry, push, pull light to moderate weights up to 15 pounds safely. Requires mental acuity for analytical reasoning and document interpretation. 

Salary range for this position is $66,560- $79,072.50 annually. This position is being offered at $66,560- $79,072.50 annually.

Brilliant Corners does not discriminate on the basis of race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status, in any of its activities or operations. These activities include, but are not limited to, hiring and firing of staff, selection of volunteers and vendors, and provision of services. We are committed to providing an inclusive and welcoming environment for all members of our staff, clients, volunteers, subcontractors, vendors, and clients.

Benefits

• Health Care Plan (Medical, Dental, & Vision)
• Retirement Plan (With 5% Match)
• Life Insurance (Basic, Voluntary and AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Short Term & Long-Term Disability
• Training & Development
• Wellness Resources
• Hybrid Work