Event Staff - Winter Fest OC

Are you ready to step into a winter wonderland and spread holiday cheer? PSQ Productions is on the lookout for enthusiastic and dynamic individuals to join our team as Event Staff at Winter Fest OC! This isn't just a job; it's your chance to be part of an unforgettable holiday experience. As part of our Event Staff team, you'll be the face of Winter Fest OC, greeting guests with a warm smile and helping them experience the most magical winter event in town. You'll be a pro at providing directional guidance, ticketing information, entertainment schedules and spreading excitement about all the frosty fun inside. 

What We're Looking For: Event Staff

At PSQ Productions, we’re excited to invite friendly and reliable individuals to become a part of our dynamic team as Event Staff! In this vital position, you’ll play a crucial role in crafting unforgettable experiences for our guests, ensuring that every event unfolds seamlessly and brings joy to all attendees. Your primary responsibilities will include swiftly scanning tickets for prompt entry, while actively fostering a safe, enjoyable, and inviting atmosphere for everyone. Your passion and dedication will help create lasting memories that our guests will treasure long after the festivities have ended.

Job Duties:

• Greeting guests in a warm and friendly manner, acknowledging them upon arrival 
•  Effectively communicating information regarding ticket prices, carnival rides, cabana rentals, etc. 
• Maintaining the cleanliness, comfort, safety, and overall appearance of his/her assigned area 
• Offer assistance to guests throughout the event 
• Answering questions about Winter Fest OC and assisting guests with directions, ticket prices, etc. 
• Interacting with other employees in a friendly and professional manner 
• Assisting event crew with setting up/maintaining event props 
• Responding to guest inquiries and concerns promptly and with courtesy 
• Maintaining a level of patience with guests (complaints, lost items, general directions) 
• Maintaining up-to-date knowledge of the event 
• Listening, responding to, and resolving guest inquiries, complaints, and compliments in a friendly and professional manner 
• Maintaining a level of patience with guests (complaints, lost items, general directions) 
• Primarily outdoor event, exposed to heat, cold, humidity, and rain 

Requirements

• Passionate about bringing joy to people's lives and creating positive memories for those attending Winter Fest OC 

• One year of customer service experience preferred,  past cash handling experience a plus 

• Excellent communication skills; the ability to communicate clearly and directly with guests using a positive speaking voice 

• Enjoys working in a fast-paced environment 

• Minimum high school diploma or equivalent 

• Basic computer skills 

• Ability to perform job functions with attention to detail, speed, and accuracy 

• Previous ticket system experience a plus 

• Ability to stand for 8+ hours 

• Must have the ability to work extended/irregular hours including nights, weekends, and holidays. Must be able to work the majority of the days of the event and arrive on time. 

• Winter Fest OC is an outdoor event, and subject to local winter weather. Must dress accordingly and be prepared to work in various weather conditions. 

Benefits

• Competitive Pay starting at $16/hr
• Up to 40 hours/week available
• Discounted tickets to our events
• Year-round part-time work may be available, based on performance and availability for other projects and events
• Competitive Salary
• Training & Development

Are you a dynamic, out-of-the-box thinker with a passion for events? Do you thrive in a fast-paced environment and love the thrill of creating extraordinary experiences? If so, we want you on our team!

Don't miss out on the chance to be a part of something extraordinary – Join PSQ Productions, where every day is a celebration!