Document Specialist - One Legal

About One Legal, an InfoTrack Company

One Legal, a division of InfoTrack, is a one-stop online solution for legal professionals to file court documents in every California court, manage service of process nationwide, and more. A leader in innovative technology solutions for legal professionals for more than 30 years, One Legal continues to be among the most respected in the industry.

As a highly ambitious company, we know that our people are critical to our success. That's why we're passionate about fostering a high-performance culture built on professional development, open communication, and transparent leadership. If you're dedicated, and eager to help build a market-leading solution that makes a difference in the lives of our clients, we'd love for you to join us.

About the role

As a Document Specialist, you are a key member of the Operations Fulfillment team, responsible for managing legal document orders from initiation to completion. This includes reviewing orders for accuracy, assigning tasks to contractors, addressing inquiries, resolving issues, preparing legal affidavits, and ensuring timely fulfillment for invoicing and customer satisfaction.

Responsibilities:

• Order Management: Oversee and process a high volume of legal document orders, including urgent requests.
• Legal Documentation: Review, prepare, and manage legal documents, ensuring compliance with jurisdictional requirements.
• Customer & Contractor Support: Serve as a primary contact for escalations, resolving issues with professionalism and expertise.
• Compliance: Stay updated on process serving rules and filing requirements.
• Productivity: Meet daily, weekly, and monthly goals, reporting metrics to the manager.

Requirements

• 2+ years of experience handling sensitive documentation, preferably in a legal setting.
• Experience in civil litigation, legal services, or a high-volume legal environment is preferred.
• Strong foundational knowledge of civil procedures, legal filing protocols, and process serving rules.
• Exceptional attention to detail and accuracy in handling legal documents.
• Proficiency in communication and interpersonal skills to effectively interact with customers and contractors.
• Advanced computer skills, with the ability to quickly adapt to new technologies.
• Certifications such as Paralegal, Notary Public, or Process Server training are preferred but not required.

Compensation

The anticipated starting base pay range for this role is listed below. Base salary is not the only component of our competitive total rewards package - you may also be eligible for bonus, commissions, equity, and other benefits as described below. Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, licenses and certifications.

$19.25 - $24.18 per hour

Benefits

What Sets InfoTrack apart

At InfoTrack, we’re committed to a workplace where everyone feels comfortable doing their best work and having fun! We also believe in a work/life balance that fulfills you while you’re here and supports you when you’re not. We built our benefits package to prove that we’re committed to you having everything you need.

Here is what we offer full-time employees:

• 401(k) Match
• Medical, Dental, & Vision Insurance- 85% of employee premiums are covered by InfoTrack, and 70% for your family premiums
• Employer-funded Short/Long-Term Disability, Life, and Accidental Death & Dismemberment (AD&D) Insurance
• 20 Days of Paid Time Off (PTO)
• 11 Paid Holidays
• “Be Me Time” off for mental health, re-charging, volunteering
• Matching Gift Program
• Monthly Internet Stipend for Remote Employees

Our Commitment

We believe that the key to our success is you. Your unique background, life experience, knowledge, self-expression, and talent make you uniquely you. Who you are, what you have experienced, and how you think inspires us to be innovative and bold.

InfoTrack is an equal opportunity employer. We hire great people from a wide variety of backgrounds, not just because it's the right thing to do, but because it makes our company stronger. We welcome the unique contributions that you can bring in terms of your education, opinions, culture, ethnicity, race, ancestry, sex, gender identity and expression, national origin, citizenship, marital status, age, languages spoken, veteran status, color, religion, disability, sexual orientation, and beliefs.