Dispatcher

Actual Job Title: Dock Scheduler

Responsibilities:

• Primary responsibility is to tender loads to carriers utilizing the TMS tool in a manner that ensures the customer requested ship dates (RSD/RAD/SAT are met.
• Route orders daily in compliance with the transportation route guide, ensuring timely execution to meet the requested ship date and secure carrier capacity.
• Operate the Transportation Management System (TMS) to route orders, track carrier performance, and troubleshoot any loads that may be at risk of missing the requested arrival date.
• Ensure all new orders comply with guidelines on weight and method of shipment.
• Schedule appointments in WMS on all loads; working with the third-party facility manager on dock capacity scheduling.
• Work with drop carriers to maintain the trailer pool.
• Work with Customer Account Specialists (CAS) on scheduling issues.
• Maintain reason code input within WMS for open order status reporting.
• Review the previous day's dock schedule to ensure all orders shipped.

Qualifications:

•Experience in the Logistics related field
•Functional knowledge centered around warehousing, transportation, customer service and operations.
• Excellent written and verbal skills to communicate across all levels of the organization and outside the organization.
• Analytical skills to interpret reporting/data to drive performance improvement.
• Strong MS Office skills required (Excel, Word, Outlook, PowerPoint, and Access)
• TMS, SAP, and WMS experience a plus.
• Strong organizational skills.
• Ability to consistently achieve desired results, manage multiple tasks, set priorities, act decisively and solve problems.