Dispatcher

Polar Express Heating and Air Conditioning Inc. is seeking a dedicated and organized Dispatcher to join our dynamic team. As a Dispatcher, you will play a crucial role in ensuring timely and efficient service delivery for our valued customers. You will be responsible for scheduling and coordinating service calls, managing technician routes, and facilitating communication between the office and field personnel. Your ability to multitask and prioritize work will be vital in a fast-paced environment, where every minute counts. We value professionalism and a customer-first attitude, and our Dispatcher will embody these principles while liaising with clients, addressing their needs, and resolving any service-related questions or concerns. Your contributions will directly impact our reputation for excellence in heating and air conditioning services, so a strong commitment to customer service and teamwork is essential. With the potential for career growth within a thriving organization, this position is ideal for individuals who excel in logistics and possess outstanding communication skills. If you are ready to take on a challenge that requires both analytical and interpersonal skills, we invite you to become part of our Polar Express family, where we strive to provide the best HVAC solutions to our community.

Responsibilities

• Schedule and dispatch service calls to technicians in a timely manner.
• Manage and optimize technician routing to maximize efficiency and meet service expectations.
• Communicate effectively with customers to gather information and address inquiries.
• Monitor service requests and ensure timely resolution of issues.
• Maintain accurate records of service calls, technician assignments, and customer interactions.
• Assist in managing inventory levels and ordering supplies as needed.
• Collaborate with management to track performance metrics and improve service operations.

Requirements

• High school diploma or equivalent; additional education in logistics or administration is a plus.
• Proven experience in dispatching or a similar role, preferably within the HVAC industry.
• Strong organizational skills with the ability to manage multiple tasks simultaneously.
• Excellent verbal and written communication skills.
• Proficient in using dispatch software and Microsoft Office Suite.
• Ability to work in a fast-paced environment and remain calm under pressure.
• A commitment to customer service and ability to handle complaints with professionalism.

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Training & Development