Dispatch & Router Specialist

Valley Services is a family owned residential and construction solutions provider, conveniently located in the heart of downtown San Jose. It consists of two divisions: the transfer station and rentals. At Valley Services you won’t just have a job, but you will be a part of an amazing team that is contributing to the growth of Silicon Valley. By joining the Valley Team you will become a member of the family.  

As a Dispatcher/Router, you will be a key member in ensuring the company’s services and delivery goals are achieved in a timely and presentable manner. The ideal candidate will remain calm during stressful situations and possess excellent communication skills. We are looking for a hardworking Dispatcher to join our rentals division.

Compensation: $23.00 - $26.00

Responsibilities include but not limited to: 

• Create efficient routes for drivers.
• Receive and answer emergency and non-emergency calls.
• Receive and dispatch orders.
• Communicate with drivers daily regarding schedules, route changes, road conditions, accidents, and emergencies.
• Partner with the operations manager to develop weekly and event schedules for drivers.
• Manage dynamic team shift schedules and plan coverage weeks in advance to ensure timely deliveries.
• Address problems and make requests by communicating with necessary parties or providing solutions.
• Utilize necessary equipment, including computer software, radio, and phone, to dispatch personnel, vehicles, or field units to appropriate locations.
• Work with the customer service department to schedule deliveries and services.
• Review driver route books on a daily basis.
• Maintain and keep inventories updated.
• Enforce safety standards.
• Pitch in and help with other activities as needed.
• Handle special projects assigned by management.

Requirements

• Ability to multitask.
• Successful work experience as a dispatcher or in a relevant position.
• Willingness and ability to take appropriate action with little supervision.
• Solid working knowledge of procedures and guidelines to maintain compliance.
• Fluent in English (oral and written); other languages are a plus.
• Strong teamwork skills.
• Customer service experience.
• Decision-making and problem-solving skills.
• Ability to work overtime, weekends, and during emergency conditions.
• Positive attitude and ability to thrive in a fast-paced environment.
• Strong organizational and planning skills.
• Demonstrated ability to maintain effective working relationships with subordinate employees.

Preferred Qualifications

• Experience using Salesforce
• Billingual 

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Training & Development
• Wellness Resources
• Commission