Dispatch Coordinator, Bilingual - Fully Remote Pacific Time Zone

Who We Are:

Ride Health partners with healthcare organizations and transportation providers to strengthen enterprise transportation programs and drive intelligent transitions of care. We blend technology and data with a human approach to break down access barriers and solve some of the biggest transportation challenges that care coordinators, providers, and payers face. Our platform maps out each patient’s unique needs and preferences for the best ride experience across clinical and social needs, ensuring greater access, improved efficiencies, lower costs, and better outcomes.

Who We’re Hiring:

As the Dispatch Coordinator, you will be a core member of the Ride Health Fleet team. Your primary responsibilities will be importing trips, utilizing route optimization software to build initial schedules, review uncovered trips and utilize creative thinking abilities to modify schedules or trips as needed, live monitoring of drivers to ensure on time performance and making urgent schedule changes as needed, and much more. Success in this position will require exceptional communication skills, attention to details, as well as creative problem solving.

Responsibilities:

• Import data into our trip management software via electronic API connection or via importing .csv documents
• Arrange transportation for clients by managing assigned runs and special assignments.
• Monitor traffic, on time performance ,and avoid delays.
• Provide feedback and information immediately to the ride success team and management regarding issues with route or passengers.
• Utilize trip management software alongside our internal platform effectively and ensure accuracy.
• Observe all state and federal mandatory safety regulations and Ride Health specific policies.
• Report all citations and incidents, and complete all required forms in a timely manner.
• React professionally at all times, especially in emergency situations.
• Attend and participate in all department meetings and training.
• Maintain punctual and regular attendance.
• Maintaining HIPAA compliance and confidentiality of information regarding all passengers.
• Perform responsibilities in an ethical and professional manner.
• Perform other duties as assigned.

Requirements

• This shift is 9am - 6pm PST.
• Business hours are 6am - 6pm PST
• Fluency in Spanish is required
• High school diploma, GED or equivalent.
• Experience in dispatch highly preferred or relevant work experience.
• Experience with Non-Emergency Medical Transportation strongly preferred.
• Working knowledge of GPS-enabled fleets preferred
• Fluency with standard business tools such as Microsoft Office, Google Apps, and software-based telephone systems, as well as proficient keyboarding and mouse skills.
• Ability to multitask; excellent time management skills.
• Excellent communication skills.
• Ability to solve problems and make decisions.
• NOTE: Candidates must have internet speed of 10 mbps and ability to hard-wire in via ethernet as needed

Benefits

• Competitive compensation $19 - $21 per hour plus a rich benefits offering
• Career advancement opportunities
• Fully remote - skip the commute
• Paid Time Off
• Medical, Dental, and Vision insurance - great coverage options offered for employees and dependents with generous company contribution and quick eligibility
• Need to add dependents? We help with that too
• TalkSpace, Healthy Advocate EAP, Teledoc, One Medical, KindBody - all company provided
• Life insurance, short-term disability, long-term disability - all paid for by Ride Health
• 401k retirement savings plan with 4% fully vested employer match right out of the gate
• Fully paid parental leave after six months

• And we're always looking to add more

PLEASE NOTE: Because of healthcare privacy regulations, candidates must reside in the United States to perform this job. Candidates must be permanently authorized to work in the United States. We are unable to provide sponsorship at this time.

Ride Health complies with the United States Department of Homeland Security (U.S.Citizenship and Immigration Services) to verify the employment eligibility of all persons hired to work in the United States. The company will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee's Form I-9 to confirm work authorization. The company maintains full compliance with all regulations set forth by the law and will utilize E-Verify to assist in ensuring a legal workforce.

All hiring and recruitment at Ride Health is handled with a valid ‘@ridehealth.com’ only. If you receive a message from the sender whose domain is not @ridehealth.com, please beware that those communications are not authorized or coming from Ride Health.

Ride Health is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: Ride Health is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Ride Health are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Ride Health will not tolerate discrimination or harassment based on any of these characteristics, and strictly complies with the Civil Rights Act Title VI and Title VII Civil Rights Requirements..