Director of Operations

Pay Range: $153,000 - $169,000/year

Based

Remote position with occasional travel within NorCal and SoCal.

Overview
The Director of Operations at the Masonic Center for Youth and Families (MCYAF) oversees financial, operational, and administrative functions, ensuring the Centers operate smoothly and deliver high-quality services. As a key member of the Leadership Team, this role is integral to implementing the Executive Director’s vision, managing special projects, and maintaining effective systems. The ideal candidate will have education, experience, or interest in psychology and a commitment to supporting the success of a close-knit team by embracing diverse responsibilities.

Job Culture
The Masonic Homes of California (MHC) and MCYAF aim to empower individuals, families, and communities to live meaningful and rewarding lives.

As a non-profit organization, we prioritize creating an equitable culture through systemic evaluations and meaningful connections with colleagues and clients. Our mission is fulfilled with accountability, teamwork, care, and honesty. We use an inclusive and diverse model of care to strengthen families and help individuals overcome obstacles.

MCYAF is dedicated to fostering a climate of diversity, respect, and cultural humility. We incorporate equity-focused practices in our clinical and professional relationships. We are especially committed to providing a safe, affirming environment for LGBTQ+ and gender non-conforming youth. We honor their identities by respecting their chosen terminology, pronouns, and expressions.

We are committed to a safe and affirming environment for LGTBQ+ and gender non-conforming youth to receive the care they need. As an ally, we create space for LGBTQ+ and gender non-conforming youth to assign terminology and pronouns to their sexualities, gender identities and expressions and having those choices honored.

Key Responsibilities

• Strategic Leadership: Collaborate with the Executive Director to shape organizational vision, strategy, and staffing while fostering an inclusive, high-performing culture.
• Operations Oversight: Manage daily operations, ensuring efficiency, compliance, and performance. Oversee budgets, revenue, billing, contracts, and reporting.
• Team Management: Supervise key staff and coordinate with HR, IT, finance, and marketing teams to support organizational needs.
• Recruitment & Retention: Lead recruitment, onboarding, professional development, and retention efforts.
• Policy & Compliance: Develop and implement policies, manage certifications, and ensure regulatory compliance.
• Data & Reporting: Oversee data systems and ensure timely, accurate reporting for stakeholders, including the board and regulatory bodies.
• Client Services: Ensure timely scheduling of client appointments to meet demand.
• Continuing Education: Manage the CE program, including the annual training calendar and adherence to protocols.
• Board Relations: Maintain strong board relationships, prepare reports, and support board retreats.
• Special Projects: Lead initiatives as assigned by the Executive Director.

Requirements

• BA/BS with a minimum of one year of administrative experience
• Master's degree preferred
• Strong customer service orientation with a particular attention to the needs of working with children and families in a therapeutic setting
• Background in psychological and/or a medical setting preferred
• Demonstrated commitment to teamwork and collaborative and integrated approach to care

Benefits

At the Masons of California, we are looking for team members who would like to combine their passion for helping people, good communication skills, decision-making skills, and great ethical standards with the opportunities to advance your career.

In return for your skills, you will be offered:

• A work environment focused on teamwork and support
• Excellent health, wage replacement and other benefits for you and your family's well-being
• A generous contribution to a 401k plan whether or not you participate, and an additional contribution from the company when you participate in the plan
• Investment in your growth through Tuition Reimbursement and a generous training budget
• Work at MCYAF qualifies for enrollees in the Public Service Loan Forgiveness program