Digital Services Associate

The Digital Services Associate participates in the maintenance of the library website, key technology platforms, the institutional repository, and open access resources, providing training and support to Middlebury Institute Library staff on our Monterey, CA, campus. They serve as primary liaison to technology and access services teams and vendors both internally and externally to ensure seamless access to web-based library resources. They provide assistance to students, staff, and faculty with access issues.

This is a full time, benefits eligible, hourly position with a hiring range of $27.22-$34.02 per hour.

Core Responsibilities:

• As a member of the library systems team, participates in the maintenance of key library technology platforms, software, and web presence including troubleshooting and testing of updates as well as serving on Vermont-based teams associated with these platforms
• Provides training, support, and feedback to library staff relating to changes to library technology platforms
• Serves as primary liaison to technology and access services teams and vendors both internally and externally
• Supports the Middlebury Institute Digital Repository, in coordination with Vermont-based staff and provides guidance to Middlebury Institute faculty and research staff in support of their submissions to the Repository
• Promotes Diversity, Equity, and Inclusion (DEI) efforts with a focus on equitable access to technology tools, collections, library spaces, and other resources
• Hires and trains graduate assistants to support ongoing projects and web-based library services
• Designs and produces instructional videos in collaboration with the Research & Instruction Librarian

Requirements

• At least three years of experience working in library services with emphasis on technology platforms, including hands-on experience with library software, preferred
• Supervisory experience
• Ability to communicate with both technical and non-technical personnel in a results and customer service-oriented manner essential
• Oversees library operations during evening and weekend shifts when no other staff members are present
• Provides a high level of assistance with front desk operations as needed
• Dedication to working collaboratively with a team
• Relevant BA or equivalent
  

Physical Demands and Working Conditions

• This is a full-time, on-campus position.
• Shared participation in evening and weekend hours may be required.
• The work is mostly sedentary and includes no special physical demands. It may involve some walking, standing, bending, or carrying light items.
  

Other:

Offer is contingent upon successful completion of a criminal background check.

Benefits

As an employee of Middlebury Institute, you will enjoy being part of a vibrant supportive community. Middlebury Institute offers its employees excellent compensation and competitive health, dental, life, disability, generous retirement matching, and vision benefits, Middlebury offers a generous time-away program - up to 34 days per year during the first two years of service, increasing as the term of service lengthens. The result is a very high quality-of-life in a gorgeous setting.

• Access to our Partner Inclusion Program that provides comprehensive support services to the spouses and partners of Middlebury employees.
• A full listing of our benefit offerings can be found on our website by following this web link: https://go.middlebury.edu/benefits
• Or click see some of the other fun perks of working at Middlebury, whether in Vermont or Monterey!

Middlebury College is an equal-opportunity employer where diversity, equity, and inclusion are core values. To this end, the College recruits talented and diverse faculty, staff, and students from across the United States and around the world. Middlebury College encourages applications from women, people of color, people with disabilities, and members of other protected classes and historically underrepresented communities. The College also invites applications from individuals who demonstrate an ongoing commitment to advancing diversity, equity, and inclusion in the workplace.