Deputy Chief Operating Officer

Location: LA, SF, IE, or SD

Salary: $170,000.00/yr - $180,000.00/yr

ORGANIZATION OVERVIEW

Founded in 2004, Brilliant Corners provides innovative housing and housing-related services to California’s most vulnerable individuals, with an emphasis on those transitioning from, or at risk of, homelessness or institutionalization. We develop, own, and manage multi-family supportive housing and licensed residential care homes. We implement a broad array of scattered-site, one-on-one supportive housing, and clinical case management programs through partnerships with developmental services, homeless services, veterans’ services, and health care sectors.

In short, we do good work.

We have offices throughout California, currently have almost 400 staff members, and are growing daily. We’re looking for inspired, talented people who want to be part of a team that’s affecting profound change and is having fun doing it.

WHAT IS A DEPUTY CHIEF OPERATING OFFICER?

Brilliant Corners is seeking an accomplished Deputy Chief Operating Officer (DCOO) to lead our agency-wide operations. The Operations Department has historically supported the agencies robust program operation needs in Los Angeles and is now on a transformative journey to extend its impact and systematic approach across all agency operations statewide. The new DCOO will set and implement a vision to expand the departments impact, informed by collaborations with Program Directors, Housing Services staff, Property Management and Housing Development leads, as well as liaising with the agencies Finance and Data & Technology support teams.     

The Deputy Chief Operating Officer will be expected to have a proven track record of leadership in operations, a strategic mindset, and a passionate commitment to housing accessibility for all. An in-depth understanding of contracting, budgeting, and operational standardization in a non-profit setting, preferably within housing development and services, is essential. This role requires a champion of customer service and cross departmental collaboration, exemplifying a solutions-oriented mindset in all interactions with funders and stakeholders throughout California. 

As a member of the Leadership Team, the DCOO contributes to agency-wide policy making, embodying Brilliant Corners’ commitment to social justice and the advancement of Diversity, Equity, Inclusion, and Belonging (DEIB). Brilliant Corners is an equal opportunity employer and welcomes candidates from diverse backgrounds who are inspired to lead with conviction, expertise, and a collaborative spirit in the pursuit of our mission to provide housing solutions and transform lives.   

Responsibilities

• Strategic Vision: Articulate and implement a clear vision for the expanded Operations Department, aligning it with the organization's strategic goals and values. Define clear metrics for success and drive the department towards achieving these milestones.
• Operational Excellence: Oversee and optimize agency-wide program operations, ensuring seamless integration of workflows and processes. Your role will be to ensure that our operations are as robust and responsive as the communities we serve.
• Team Management: Lead a diverse team of professionals spread across a vast geography, nurturing an environment where continuous learning and empowerment are the norm.
• Financial Stewardship: Bring a high level of financial acumen to oversee budgeting activities and resource allocations, ensuring sustainability and strategic use of funds.
• Expansion Initiatives: Strategically expand the department's reach into new areas such as facilities management, risk management, and compliance, aligning with long-term organizational objectives.
• Cross-Functional Collaboration: Build bridges across functions, working closely with Program Directors, Housing Services, Property Management, Housing Development, Finance and Data & Technology teams, to deliver cohesive service offerings.
• Funder and External Partner Relations: Engage with funders and partners, representing Brilliant Corners with exceptional customer service and a persistent solutions-focused attitude.
• DEIB Commitment: Contribute to the Leadership Team’s decisions, upholding the agency's commitment to DEIB and exemplifying these principles in leadership and organizational practices.

Requirements

Professional Experience

• At least 10 years working in business or program operations. Preference for candidates who have worked in mission-oriented settings.
• At least 8 years building and managing a team.
• Demonstrated leadership as evidenced by increasing levels of responsibility and management over the course of the candidate’s career.

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Knowledge, Skills and Ability

• Dedication to Housing First principles and Brilliant Corners' mission.
• Commitment to advancing diversity, equity, and inclusion.
• Proven leadership in operations, contract management, and budget oversight.
• Strong financial acumen and data-driven decision-making skills.
• Exceptional leadership capacity as evidenced by an ability to manage several complex initiatives simultaneously, empower team members for shared success, and exhibit good judgment navigating both interpersonal and business decisions.
• Strategic, global thinking with an orientation towards inclusive design and decision-making; able to not only develop good solutions, but perhaps more importantly, design and implement transparent processes by which a group makes and implements decisions.
• Demonstrated ability to build and manage a large and ever-growing team, particularly across a big geography, using an equity lens.
• Strong, proactive communication skills, including active listening, summary, and empathy; able not only to articulate your own thoughts clearly, but also hear and engage others with an open mind.
• Strong interpersonal skills, including a practice of giving and receiving both positive and critical feedback for shared growth.
• Ability to refine systems and processes with an eye towards the “big picture” .
• Comfort with budgets, government contracts, and complex “braiding” of resources.
• Proficiency with MS Outlook, Word, PowerPoint and Excel. Experience with Salesforce a plus.
• Comfort using data to improve systems and drive decision-making.

Core Competencies

• Strategic Agility: Sees ahead clearly, can anticipate future consequences and trends accurately; has broad knowledge and perspective; is future oriented; can articulately paint credible pictures and visions of possibilities and likelihoods; can create competitive and breakthrough strategies and plans.
• Integrity and Trust: Is widely trusted; is seen as a direct, truthful individual; can present the unvarnished truth in an appropriate and helpful manner; keeps confidences; admits mistakes doesn’t misrepresent him/herself for personal gain.
• Perseverance: Pursues everything with energy, drive, and a need to finish; seldom gives up before finishing, especially in the face of resistance or setbacks.
• Organizational Belonging: Fostering a culture where everyone belongs and can thrive by committing not only to diversity and equity but also to inclusion. Building a culture that encourages workers to be their authentic selves, own their uniqueness, and share their perspectives without any fear to increase the sense of belonging. The ability to exemplify inclusive excellence by recognizing each person’s differences and utilizing those differences to increase the organization’s effectiveness.

Org Values

• Humanity: Putting people first: We are committed to meeting people where they’re at, honoring their dignity, diversity, and experience.
• Community: Building a better future: Sustainable housing solutions are fostered through partnership, collaboration, and human connection.
• Ingenuity: Innovating for transformation: Systems-change requires relentless determination, thinking outside the box and challenging the status quo.

Salary range for this position is $170,000 - $180,000 annually. This position is being offered at $170,000 - $180,000 annually.

Brilliant Corners does not discriminate on the basis of race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status, in any of its activities or operations. These activities include, but are not limited to, hiring, and firing of staff, selection of volunteers and vendors, and provision of services. We are committed to providing an inclusive and welcoming environment for all members of our staff, clients, volunteers, subcontractors, vendors, and clients.

Benefits

Health Care Plan (Medical, Dental, & Vision)

Retirement Plan (With 5% Match)

Life Insurance (Basic, Voluntary and AD&D)

Paid Time Off (Vacation, Sick & Public Holidays)

Family Leave (Maternity, Paternity)

Short Term & Long Term Disability

Training & Development

Wellness Resources

Hybrid Work