Dental Scheduler

CROWN REFINING, INC is seeking a detail-oriented and organized Dental Scheduler to join our team. As a Dental Scheduler, you will play a vital role in ensuring the efficient scheduling of appointments and ensuring a seamless patient experience. You will be responsible for managing the appointment calendar, coordinating with patients and dental staff, and maintaining accurate records.

In this role, you will have the opportunity to work in a fast-paced and collaborative environment, where your excellent communication and organizational skills will be put to good use. If you have a passion for providing exceptional customer service and are able to thrive in a dynamic healthcare setting, we would love to hear from you.

Responsibilities

• Schedule and confirm appointments for patients, ensuring an accurate and efficient booking process.
• Answer incoming calls and respond to patient inquiries, providing exemplary customer service.
• Coordinate with dental staff to manage and update the appointment calendar, ensuring optimal scheduling efficiency.
• Maintain accurate and up-to-date records of patient appointments and cancellations.
• Collaborate with dental hygienists and assistants to ensure smooth patient flow and minimize wait times.
• Verify insurance information and explain insurance coverage to patients.
• Follow up with patients to reschedule any missed appointments or cancellations.
• Assist with front desk duties as needed, including filing, data entry, and answering general inquiries.

Requirements

• High school diploma or equivalent.
• Previous experience in a dental office or healthcare setting preferred.
• Excellent verbal and written communication skills.
• Strong organizational and multitasking abilities.
• Ability to work efficiently in a fast-paced environment.
• Proficient in using scheduling software and basic computer skills.
• Exceptional customer service skills.
• Ability to maintain patient confidentiality and adhere to HIPAA regulations.

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)