Data I/O Specialist - Swing Shift

Shift: Monday-Friday Swing Shift - 3:30pm-12am

Compensation: $20-22/hr

Promote and champion OneQ and the Global Data I/O Team Goals: One Queue. One Team. Any Task .Any Location. Any Time. To support the various departments and locations in the supply chain, customers, and suppliers, Pixelogic requires a Data I/O Lead in the Burbank office. The Level I Specialist, Data I/O support the team as they work toward the Lead’s daily, weekly, and monthly objectives. The Level I Specialist, Data I/O focus on accurately and consistently completing all work. The Level I Specialist, Data I/O must actively suggest edits to documentation and to workflow. The Data I/O team is by its nature global, consequently this Specialist is expected to participate in local and global activities in a geographically agnostic context. This includes but is not limited to:

• Pulling in work from other locations and asking for assistance when it is needed for the local team.

• Influencing global efficiencies by load balancing and waste reduction.

• Completing projects as assigned to improve the reliability of Data I/O as a service.

• Influencing the performance of departments that use Data I/O technologies but are not within

the scope of the department.

• Contributing to and drawing from global training content and executing the same.

• Recommending and completing infrastructure projects.

• Influencing and optimizing workflow enhancements and standardization.

• Creating, maturing, and monitoring global KPIs.

• Other duties as assigned.

The Level I Specialist, Data I/O is expected to exemplify the values of Pixelogic. Accountability, while Aiming for Perfection, Constantly Improving, Innovating, and Focusing on our Customers, with Integrity, Inclusivity, and Positivity. In addition, the Level I Specialist, Data I/O will be capable of building up the local Data I/O team and influencing the global team positively. Leadership attributes that make Data I/O successful in accomplishing its mission to serve its internal and external customers with excellence in speed, reliability, and accuracy.

Level I Specialist, Data I/O, is expected to have an in-depth knowledge of transmission methods, infrastructure, media types, physical and digital, and the aspects of the workflow that influence productivity. Productivity is vital to the cost effectiveness of the department; however, “accuracy on time” is paramount and should be the priority. Level I Specialist, Data I/O solves problems and escalates through the chain of command as needed. Measurements of productivity and reliability point to opportunities for improved performance. Performance must be considered in a global context as Data I/O is a global team. Consequently, opportunities for improvement in the team need to be shared if proven to be effective. Compliance with global security protocols and Pixelogic security policies is mandatory.

Data I/O is a demanding, fast paced work environment and should be approached with flexibility, resilience, and collaboration. The ability to function as a team is critical to the success of the Data I/O function. An ability to adapt, be resilient, and creative often will help the team navigate through challenges. A positive supportive attitude is required to influence the success of the team. Priorities and workloads may need to change to meet a temporary need. Level I Specialist, Data I/O is expected to be able to be resilient in times of difficulty but forward looking, avoiding the negative impact of unmitigated vulnerabilities.

Responsibilities:

• Use and promote the OneQ and One Global Team goal.

• Focus on accurately and consistently completing all work.

• Actively suggest edits to documentation and to workflow.

• Consistent and constant communication in Teams channels and in email.

• Fully capable of completing at a minimum Data IO Level I task.

• Facilitate the delivery of digital files via various file transmissions means such as Aspera (P2P and

Faspex), Signiant, FTP as well as multiple client proprietary transmissions tools.

• Download and ingest digital files and post to various storage servers in a timely manner.

• Facilitate communication between Data IO and all other departments to schedule and resolve issues

within a fast-paced, dynamic workflow.

• Continuously monitor progress of multiple projects to maximize resources and time efficiency.

• Log digital assets as they come in and notify the recipients as soon as possible.

• Run verification tools, such as Verifier ++, MD5 checksums to validate file integrity.

• Create proxies through proxy creation tools and hot folders.

• Barcode and log physical assets as they come and notify recipients as soon as possible.

• Properly scan and check-out physical assets to secure and approved environments for tracking.

• Create shippers and ship physical assets by coordinating with local couriers or freight companies.

• Restore digital files from LTO and post to production servers.

• Archive digital files to LTO for internal and client back-ups.

• Mount and load digital files to external hard drives.

• Manipulate files including renaming, renumbering, and updating metadata information.

• Proactively coordinate with key production stakeholders to manage disk space within SAN and

various production servers so minimize delays for incoming files.

• Maintain DATA IO / Packaging Manual used to communicate summary of platform specifications to

other operators.

• Update status of the disposition of assets in multiple work order-based asset management systems,

including manually updating metadata, workability, in-progress, and completion of tasks.

• Address log issues as they come up or discrepancies in media files when received to expedite

possible re-delivery and to minimize delays.

• Escalate all issues as they come up if deadlines are in jeopardy, especially for media assets that are

associated with sensitive, high-profile titles.

• Represent and uphold all departmental policies and procedures and maintain an exceptional level of

service for both external and internal clients.

• Ensure the security protocols are followed.

• Other related tasks as assigned to fulfill responsibilities.

Requirements

• A positive attitude when experiencing obstacles and enthusiasm towards getting work done.

• Ability and willingness to learn new methods, procedures, or techniques and take on new tasks.

• Passionate about quality, customer experience and customer service excellence.

• Detail oriented and strong organizational skills.

• Excellent in multi-tasking.

• Excellent communication skills.

• Ability to work on your own initiative.

• Great team player and willingness to help and train others.

• Dependable.

• Works Autonomously without supervision.

• Works well under pressure.

• Willingness to take on new work.

• Innovative Ideas for Improving the Process.

• Experience with Internal and External customer communications.

• Communication requirements with Client Representatives and coordinate with on boarding to

ensure successful deliveries.

• Understand, process and initiate escalation processes.

• Advanced knowledge of Windows, Mac and Linux operating systems including command line.

• Background or training in IT, postproduction workflows and new media.

• Experience in industry standard delivery and file transfer mechanisms including Aspera P2P,

Aspera Faspex, Signiant, FTP, etc.

• Experience in dealing with different types of physical media formats including drives, tapes,

disks as well as managing LTO archives.

• Experience in dealing with storage solutions such as Quantum’s StorNext, and LTO.

• Understanding of computer networks including DMZ, production networks, VPNs, and firewalls.

• Understanding of computer hardware, protocols, and firewalls in a production environment a

plus.

• Experienced Data Management.

• Understanding of media including metadata, XMLs, audio and video formats, codec etc.

Experience:

• 1 to 2 years of experience in a data operations environment is preferred.

Education:

• Bachelor’s Degree from an accredited College/University or equivalent professional experience.

• Bachelor's degree in computer science a plus.