Data Analyst

Who are we and why should you join us?

BetterHelp is on a mission to remove the traditional barriers to therapy and make mental health care more accessible to everyone. Founded in 2013, we are now the world’s largest online therapy service – providing affordable and convenient therapy in 210 countries and over 60 languages across the globe. Our network of over 30,000 licensed therapists has helped millions of people take ownership of their mental health and change their lives forever. And we’re not stopping there – as the unmet need for mental health services continues to grow, BetterHelp is committed to being part of the solution.

As a Data Analyst at BetterHelp, you’ll join a diverse team of licensed clinicians, engineers, product pros, creatives, marketers, and business leaders who share a passion for expanding access to therapy. And as a mental health company, we take employee mental health just as seriously as we do our mission. We deeply invest in our team’s well-being and professional development, because we know that business and individual growth go hand-in-hand. At BetterHelp, you’ll carve your own path, make an immediate impact, and be challenged every day – with a supportive community behind you the whole way.

What are we looking for?

We are looking for a Data Analyst to help us scale and increase our impact. You will use data to drive insight into the product and business with a focus. The ideal candidate would have experience analyzing large and complex data sets related to web products and digital marketing. You'll be doing plenty of data wrangling and analysis to support product improvements, marketing efficiency, and business decisions.

What will you do?

• Deliver direct analytical insights like dashboards and ad-hoc analyses to business stakeholders
• Slice and dice an enormous amount of complex data into meaningful conclusions that can be turned into actionable decisions
• Collaborate actively with marketing, product, provider network, designers, and engineers to drive growth and optimization
• Partner with business stakeholders to understand their data needs and deliver appropriate data solutions
• Live and breathe SQL
• Contribute to data-driven culture at BetterHelp by directly training stakeholders as well as creating resources such as documentation for empowering others to perform their own analyses
• Enjoy great teamwork, have lots of fun, and take pride in building a world-class product that makes a difference in people's lives.

What will you NOT do?

• You will NOT worry about "runway", "cash left", or "how much time we have until the next round". We have the startup DNA but we're fully backed and funded, all the way to success.
• You will NOT be confined to your "job". You will get involved in product, marketing, business strategy, and almost everything we do.
• You will NOT be bogged down by office politics, ego, or bad attitude. Only positive, pleasure-to-work-with people are allowed here!
• You will NOT get yourself burned out. We work hard but we believe in maintaining a sustainable work/life balance. Really.

Can I work remotely?

Yes. We operate in Pacific Time and candidates in any time zone are welcome to apply. We also ask our employees to travel to our Mountain View, CA office up to six times per year to collaborate in person in order to build better working relationships and experience our in-office culture. Travel expenses will be covered and reasonable accommodations will be made for those under unique circumstances who cannot travel.

Requirements

• Ability to work in the US
• BSc/MA in a quantitative discipline such as Computer Science, Statistics, Math, or Engineering
• Advanced experience with SQL
• At least 1 year of experience in a quantitative data analysis role involving user behavior (e.g. marketing, product, UI/UX) and large data sets
• At least 1 year experience working & developing with BI Tools (preferably Looker)
• Excellent communication (oral and written), attention to detail, time management and organizational skills

Bonus (Great to have, but not required)

• Familiarity with patterns for handling large-scale data transformations (e.g. dbt incremental models, horizontal/vertical scaling big data patterns)
• Experience working with Python-based workflow orchestration tools (e.g. Airflow)
• Experience working with Docker and container orchestration (e.g. Kubernetes, ECS)
• Experience with web-based B2C, marketplace products
• Familiarity with web event tracking tools like Snowplow
• Experience defining and building DataOps practices and deployment strategies
• Experience defining data governance procedures & working with data catalogs

Benefits

• This is a contract position
• The chance to build something that changes lives – and that people love
• Free BetterHelp accounts for all team members
• An awesome community of co-workers

The base salary range for this position is $30-$36/hr.

At BetterHelp we thrive on difference and individuality, and as part of the Teladoc Health family, we are proud to be an Equal Opportunity Employer. We never have and never will discriminate against any job candidate or employee due to age, race, ethnicity, religion, sex, color, national origin, gender, gender identity, sexual orientation, medical condition, marital status, parental status, disability, or Veteran status.