Customer Service Representative (Los Angeles based)

We are seeking a dedicated and customer-focused Customer Service Representative to join our team in Los Angeles. As a Customer Service Representative, you will be the first point of contact for our clients, providing exceptional service and support.

To learn more about our executive recruitment and headhunting services in Los Angeles, California please see our page:
https://www.kellerexecutivesearch.com/executive-recruitment-headhunters-los-angeles/

About Keller Executive Search:

Keller Executive Search is a leading executive search firm providing recruitment and headhunting services to clients in Los Angeles and across various industries. We take pride in our commitment to delivering exceptional talent and value to our clients, and our Customer Service Representatives play a crucial role in maintaining our reputation.

Responsibilities:

• Handle incoming calls and emails from clients, providing prompt and professional assistance
• Address client inquiries, resolve problems, and provide accurate information
• Maintain thorough and accurate client records in the CRM system
• Collaborate with internal teams to ensure smooth service delivery
• Process client requests, such as scheduling appointments or updating contact information
• Follow up with clients to ensure satisfaction and gather feedback
• Stay updated on industry trends and company services to provide informed assistance to clients

Requirements:

• Prior experience in customer service or a related field
• Excellent verbal and written communication skills
• Strong problem-solving abilities and a customer-focused mindset
• Ability to handle multiple tasks and prioritize effectively
• Proficiency in Microsoft Office Suite and CRM systems
• Strong attention to detail and accuracy
• Ability to work independently and as part of a team
• Professional and friendly demeanor
• Los Angeles-based or willing to relocate

Requirements

• Prior experience in customer service or a related field
• Excellent verbal and written communication skills
• Strong problem-solving abilities and a customer-focused mindset
• Ability to handle multiple tasks and prioritize effectively
• Proficiency in Microsoft Office Suite and CRM systems
• Strong attention to detail and accuracy
• Ability to work independently and as part of a team
• Professional and friendly demeanor
• Los Angeles-based or willing to relocate

Benefits

• Remote Work

• Permanent Position
• 30-Day Paid Leave
• 5-Day Work Week
• A competitive salary, reflective of your experience
• Health insurance coverage