Customer Service Representative - ABI

Would you like to work somewhere that’s stimulating and friendly with countless opportunities for growth and plenty of freedom to make a real impact? This could be the place for you!

In 2023, ABI was acquired by INSHUR, the fastest-growing global provider of insurance for the on-demand economy, making coverage fair and accessible for drivers.

We are looking for a Customer Service Representative here at ABI, based in Westlake Village, CA. You’ll be working for a busy Commercial Insurance Brokerage that specializes in the "for hire" transportation industry, which includes taxicab, limousine, and rideshare TNC APP based companies. As a fully paperless office, we thrive on utilizing technology and online agency management systems. 

Supported by (and reporting to) the Customer Service Manager, you'll be joining a friendly team of 9 who believe in inclusive values and empowering one another in all aspects of work.

What you'll do

As our Customer Service Representative you would be highly motivated, organized, fast learner, self-disciplined, and have excellent customer service and computer skills.

We don’t have a checklist of skills - our hiring process is much more about aptitude and passion than ticking boxes. So don’t worry if you’ve not used a particular tool or checked off all the listed skills and experience.

That said, below is a guideline of skills that we think would make you successful in this role.

We'd love to hear from you if you:

• Property & Casualty Insurance license preferable 
• You are able to effectively handle all calls (inbound and outbound), 
• Have the ability to communicate clearly and concisely
• Understand the Insurance industry and have an interest in the sector
• Worked in a collaborative environment and happy to be a team player
• Bonus points if you are bi/multilingual 

Your colleagues say you:

• You are a strong communicator
• You are a positive person
• You are energetic
• You are self motivated and always keen to learn and improve
• You care about your colleagues and happy to support them if needed

What we offer

We provide a friendly and stimulating environment for everyone to grow, learn and thrive in. We operate in a hybrid office-based environment and we encourage a flexible way of working to adapt to personal circumstances and individual and business needs. 

We offer all our employees stock options and we've built a benefits package that invests in our employees’ long-term personal and professional growth and well-being. Here’s a sample of what this includes:

• 25 days PTO (+ 5 days after 5 years) and 5 days sick leave
• Medical, dental, and vision insurance 
• Basic Life, short-term, and long-term disability insurance
• 401k match
• Up to 13 weeks full pay parental leave regardless of your gender
• Annual training allowance and regular learning opportunities 
• Commuter benefits
• Monthly flexible well-being allowance to help you remain healthy and productive
• Access to Employee Assistance Program

It goes without saying that we provide everyone with a laptop, monitor, top of the range kit, and any software you need. 

About Us

INSHUR is the fastest-growing global provider of insurance for the on-demand economy, making coverage fair and accessible for drivers.

Cutting edge technology underpins our revolutionary offering for on demand drivers, keeping premiums affordable and delivering results for partners. With a focus on embedded insurance solutions, and complementary technology integrations for digital platform providers such as Uber and Amazon, we’ve been helping drivers stay on the road since 2016 through our data, technology and in-house expertise.

We completed our B1 funding as well as the acquisition of American Business Insurance in 2023. We have exciting plans to continue growing our portfolio and product lines and expand to new territories in the future.

As a global team of around 200 people based across the US, UK and the Netherlands, we value:

• Generosity, inclusivity, open-mindedness and diversity
• The delivery of great results and learning in the open
• Freedom to make long-term, high-impact decisions
• The wellbeing of our teammates and the people around us

And… Enjoying the ride!

Equal opportunities

We believe that having a diverse team where everyone can be their authentic self is the key to our success. We are passionate about equal opportunities and improving the tech industry for the better, so we encourage people from underrepresented backgrounds to apply. We don't discriminate based on race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, marital status, disability, or age. ​Our offices, when open, are child-friendly and fully wheelchair-accessible​.

While this position is advertised as full-time, we are flexible on the specific arrangements for the right candidate and would be happy to discuss part-time, job-share, or other flexible arrangements, if required. Let us know in your application if you have accessibility requirements for your interview and we will do our best to accommodate.