Customer Service - Call Processing Representative

The call center is the primary point of contact to 25 clinics throughout the San Diego County, 400 providers and over 42 programs. The goal is to provide exceptional customer service in a courteous, professional manner, demonstrating a high level of commitment to our mission and values. Under the direct supervision of the call center management, you will be part of a dedicated team that is passionate and motivated to improving overall health of the communities we service, one call at a time; you will work collaboratively to ensure the department meets performance goals, while demonstrating compassion, respect, empathy, integrity in every call you complete with our patients and customers.

Job Functions

• Assist patients with scheduling appointments, rescheduling or cancelling appointments, and completion of pre-registration items as necessary following the patient appointment scheduling guidelines.

Requirements

• High school diploma or GED equivalent
• 1 year of healthcare experience or 1 year in a call center, front desk, receptionist, or administrative assistant.