Customer Relationship Specialist

Company Overview: As a fast-growing company, Stanford Advanced Materials is looking for a self-driven and ambitious Customer Relations Specialist to join our team. The Customer Relationship Specialist should have a strong background in retail to join our team and help us build and maintain strong relationships with our valued clients. The ideal candidate will possess excellent administrative skills, a detail-oriented mindset, and experience in handling various customer relations tasks.

Key Responsibilities

Customer Interaction/Relation: 

• Engage with customers through various channels, including phone, email, and ERP systems.
• Build and maintain relationships with customers, addressing any issues that arise

Sales and Upselling: 

• Proactively recommend additional products to customers, focusing on upselling.

Quotation Management:

• Regularly create and manage quotes, ensuring accuracy and timeliness.

Email and Communication Management:

• Scan  emails and respond daily, including customer inquiries and coordination with the China team.

Accounts Receivable:

• Manage payment collections from customers.

Shipping and Receiving: 

• Coordinate shipping logistics and provide updates to customers.

Outbound Calls: 

• Conduct proactive calls to high-value customers.

Sales Support:

• Assist in closing sales and providing necessary information to customers.

Inventory Management:

• Ensure the availability of products for order fulfillment.

Safety Protocols:

• Oversee safety equipment for shipping staff.

Requirements

Qualification and Skills:

• 2-3 years of experience in account management, sales, or as a sales engineer.
• Previous retail sales experience required.
• Excellent verbal and written communication skills.
• Critical thinking skills and professionalism in issue resolution.
• Independent work capability and effective collaboration across departments.
• Proficiency in Microsoft Office and Google Suite.
• Fluency in multiple languages is advantageous.

Working Conditions:

• Prolonged periods of sitting, standing, working at a computer, and on the phone.
• Travel may be required.

Benefits

Compensation: $22/hr to $26/hr