Critical Care Manager

The CCU/PCU manager is a Registered Nurse responsible for planning, organizing, directing, and evaluating clinical, administrative, and operational activities for a nursing/patient care unit; implements and interprets policies, procedures, standards, and regulations for nursing personnel, patients, medical staff, and the public. She/he maintains twenty-four hour accountability for all activities of the unit. Will apply ANA Standards of Nursing Administrative Practice in performance of leadership role.

This role will manage both CCU and PCU units. This role is also in Los Angeles County but NOT in the city.

Duties and Responsibilities:

A. Effectively plans, organizes and evaluates work duties of self and unit staff to promote quality nursing and patient care activities.

1.    Develops unit goals annually, in conjunction with the unit staff and unit Medical Director, that supports the department of nursing and the hospital's philosophy, goals, and objectives.

2.    Plans and maintains staffing pattern within budgeting parameters, incorporating continuity of care, staff competency, and patient acuity.

3.    Evaluates and sets standards for patient care and unit equipment.

4.    Collaborates with support services to provide a safe, clean and secure environment for patients, staff, and visitors.

5.    Promotes intra- and interdepartmental communication.

6.    Maintains patient reference materials and ensures access to appropriate policies, procedures, standards and care guidelines.

7.    Collaborates with Nursing Director and Supervisors to facilitate the provision of high-quality patient care.

8.    Works with the Medical Staff to coordinate the medical and nursing management of patient care.

9.    Utilizes staff in a manner which reflects the understanding of professional, legal, and institutional constraints; the abilities of individual care providers; the holistic approach to patient care; and the use of time-management principles.

10.   Evaluates patient care delivery through written documentation, observation, and comparison to established standards.

11.   Assists in providing nursing care to patients, as needed, to assess particular patient requirements or a backup to Staff Nurse.

12.    Serves as a clinical resource person and assists nursing personnel in assessing patient/family status to plan nursing care.

 B. Builds and leads a high performing Team: Motivates, inspires and develops employees to accomplish goals and objectives.

1.    Interviews and selects staff for designated unit.

2.    Maintains staff meeting at least bi-monthly to discuss department and hospital goals, progress toward goals, and other significant information concerning the unit and organization.

3.    Provides an environment that promotes employee satisfaction and retention.

4.    Empowers staff to participate in changing processes and incorporate changes into daily practices.

5.    Recognizes employee contributions.

6.    Monitors employee performance and provides ongoing feedback. Initiates corrective action when indicated. Completes employee performance appraisals according to Human Resources guidelines.

7.    Empowers staff to take ownership of patient care environment.

8.    Avoids preventable turnover. Initiates plan for change as appropriate. Ensures completion and processing of all personnel forms.

9.    Participates in recruitment events.

10.   Actively participates in strategies to meet Magnet designation.

C. Organizational Teamwork and Collaboration:

Collaboratively works with peers and others to set and achieve interdepartmental / organizational goals and to resolve barriers to interdepartmental / organizational performance.

1.    Works with peers and co-workers to resolve conflict, and duplication of effort and waste.

2.    Communicates to nursing supervisors information essential for continuity of patient care.

3.    Attends required meetings or delegates responsibility when indicated in event of absence.

4.    Works effectively with Medical Directors, Service Chiefs, and other members of the medical staff.

5.    Cooperates with instructors from schools of nursing to enhance student learning.

6.    Evaluates the educational needs of employees and provides for inservices/training monthly and as applicable

7.    Ensures an appropriate orientation plan for newly hired unit personnel. Approves continuing education programs attended by the staff.

8.    Communicates hospital policies and procedures to nursing staff and promotes inter-departmental harmony.

9.    Communicates all pertinent information regarding resources and services to the Chief Nursing Officer/Director of Nursing.

10.   Promotes and maintains effective inter- and intradepartmental communication.

11.    Promotes communication with attending physicians and house staff to meet specific needs of the patient.

12.    Consults with and keeps the Chief Nursing Officer/Directors of Nursing informed of activities, needs, and problems on the nursing unit.

13.    Interprets, supports, and implements organizational decisions, policies and procedures.

Non-Essential Duties:

• Copying, faxing.

Knowledge, Skills and Abilities:

Knowledge

• Knowledge with mathematical concepts and the application of fractions, percentages, ratios and proportions to practical situations.
• Knowledge and ability to practice as defined by California Nurse Practice Act, ANA Scope and Standards of Practice and ANA Code of Ethic in coordination with hospital policy and procedure.
• Knowledge of Nursing Sensitive Indicators and Demonstrated knowledge regarding special needs and behaviors of age specific groups
• Demonstrates knowledge of legal and regulatory aspects of care, knowledge of legal documents pertinent to unit/area of care (accountability).
• Demonstrates knowledge and competency on hospital information system.
• Demonstrates knowledge of Patient Rights.

Skills

• Skilled in transferring concepts into practical application.
• Skilled in reading, analyzing and interpreting common scientific and technical journals and understanding regulatory requirements.
• Skilled in the nursing process and effective decision making when establishing plan of care.
• Time management skills in providing excellent patient care.
• Skilled in the safe and effective usage of all equipment necessary to provide patient care.
• Skilled in current nursing practices and procedures and the development of a plan of care that support positive outcomes.
• Skills in budget preparation and control.
• Skills in personnel management through coordination and cooperation.
• Excellent problem-solving, time management and organizational skills.
• Skills to prepare complete, clear reports and recommendations after appropriate analyses of relevant and reliable information.
• Excellent oral and written communication skill.

Abilities

• Ability to define problems by collecting data, establishing facts, and drawing valid conclusions.
• Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
• Ability to give and support the highest level of customer satisfaction at all times by providing a high degree of interaction with patient's and family members utilizing compassion and fostering effective communication.
• Ability to follow direction and accept and utilize constructive criticism.
• Ability to organize and handle multiple activities.

Values: All employees will effectively demonstrate these values:

• Patients Come First – We listen actively and communicate with our patients and families, placing safety as a top priority.
• Accountability & Ownership – We fully complete tasks, are transparent, effectively communicate, and recognize that what we do reflects on us.
• Teamwork – We build trusting relationships, promote a sense of community, and are respectful of everyone.  Success is about the whole team.
• Integrity & Honesty – We tell the truth at all times, speak up when something is wrong, and do the right thing when no one is looking.
• Excellence – We take pride in our work, are goal-oriented, and on a never-ending quest for top tier quality.
• Initiative & Innovation – Our can-do attitudes, creativity, and resourcefulness empower us to improve the patient’s experience, solve our own problems, make timely decisions, and look for opportunities to add value.

Management Competencies:  All management (Supervisor, Manager, Assistant Director, and Director) will effectively demonstrate these behaviors:

• Conflict Management
• Problem Solving
• Timely Decision Making
• Process Management
• Fairness to Direct Reports
• Hiring & Staffing
• Developing Direct Reports

Requirements

Education

• Graduate of Accredited School of Nursing required.
• BSN preferred.
• Five (5) years management experience in lieu of BSN.
• MSN highly preferred.

Experience

• At least five (5) years acute care experience. Progressive leadership experience which may include experience as a charge nurse.

Required Licensure and/or Certifications:

• Current California Registered Nursing license.
• BCLS required.
• Unit-specific specialty certification required within twelve months of hire.

Benefits

Full benefits.

Royalty Medical Solutions is committed to providing an inclusive and welcoming environment for all members of our community and ensuring that no person is excluded from participation in or denied the benefits of our services on the basis of race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity, or any other characteristic protected by applicable law. We prohibit discrimination in all its forms and are dedicated to promoting diversity, equity, and inclusion.