Corporate Concierge & Lifestyle Professional

About Circles Culture:  
The Circles culture is an inclusive environment that encourages self-expression and individuality. Creating a space for open communication, respect and job development empowers our employees to pursue their career goals and advance personally and professionally. Circles prioritizes the wellbeing of our employees so that our consumers experience that same level of care.

Position Overview:
The role of the Concierge is to offer white glove customer service while also displaying a professional and enthusiastic personality. You will assist our clientele with a wide range of services from travel planning, local errand running, providing gift suggestions to product research and much more.

Qualified candidates will have excellent customer service skills, attention to detail and be highly organized. The ideal candidate will possess in-depth knowledge of local businesses, entertainment venues and travel options. Experience in luxury hotels, hospitality or the travel industry is preferred.

This is a full-time, 100% on-site role, offering an attractive Monday through Friday schedule of 8:30AM to 5:00PM

Pay Range: $24-$26 per hour

Job Responsibilities:

·       Consistently provide best in class customer service in a fast-paced, structured environment.

·       Prioritizing requests and monitoring daily deliverables.

·       Provide uncompromising service to members.

·       Project an approachable and professional image always.

·       Promote meaningful relationships through engaging in informed conversation with members via face-to-face interaction, phone and email.

·       Respond to employee and guest requests in a professional, courteous and timely manner, without exception.

·       Possesses an in-depth knowledge of the attractions, nightlife, and special services of the surrounding area.

·       Collaborate on new ideas and initiatives with team members and management.

·       Provide local errand running services including meal pick-ups, personal shopping, and other personal errands.

·       Coordinating and scheduling services with local and national partners and vendors.

·       Research suggestions and book reservations for entertainment, tickets, dining and travel

·       Recommend household service professionals and pet care providers

·       Suggest and purchase gifts and flowers

·       Product comparison and information research

·       Other duties as assigned

Requirements

Competencies:

·       Manage and prioritize multiple tasks daily.

·       Comfortable interacting with high-level executives.

·       Ability to maintain discretion and confidentiality.

·       Ability to exceed productivity and quality standards.

·       Excellent written and verbal communication skills.

·       Ability to adhere to a schedule.

·       Possesses strong active listening.

·       Desire for continued learning and development.

·       Flexibility to adapt to changing tasks and priorities.

Requirements:

·       High school diploma or GED required.

·       3+ years of high-end office administration, luxury hospitality, luxury retail, travel industry or luxury residential concierge experience is preferred.

·       Must have reliable transportation

·       Personal vehicle for business purposes preferred but not required.

Benefits

• Medical, dental, vision insurance starting the first day of the month after hire

• Long-term and short-term disability insurance paid for by Circles
• 401k with match

• Life insurance paid for by Circles
• Generous PTO policy - Accrue up to 15 days during your first year
• Paid holidays
• One paid day off per year to volunteer
• Access to discount programs
• Four-week paid sabbatical every five years
• HSA/FSA account eligibility
• Access to Employee Assistance Program
• Access to Employee Benefit Resource Groups that provide ongoing learning and mentorship opportunities